Dispute and Credit Representative
Broward College
Toronto, ON
3d ago

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there.

Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do.

Because life at CIBC is not only what you do, but how you do it. To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Dispute and Credit Centre Representative will respond to incoming inquiries or requests from either CIBC VISA orCIBC MasterCard customers in a pleasant, courteous, knowledgeable and professional manner.

DCC Representatives may also be assigned to make outbound calls to clients to resolveclientsdisputes, educate the client on the dispute handling process or to request additional information from the client.

You must be available to start on Monday January 13th, 2019 .

This is a full-time role that requires flexibility as your hours will be based on Contact Centre hours

You must be flexible to work evening shifts including weekends and holidays

Contact Centre business hours are from Monday to Sunday, 7 : 00AM 12 : 00AM.

You must be available for up to 6 months which include 12 weeks of mandatory paid training. Training schedule will fall within our Contact Centre business hours

How You’ll Succeed

Call Ownership Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, courteous and professional manner.

Data Collection Gather information as required by Visa and MasterCard Operating Regulations to process and support chargeback.

Request and send customer correspondence and follow up with customers when necessary.

Decision Making Resolve credit card application inquiries by utilizing current Review, Secured, Duplication, Missing and Verification rules.

Processing credit limit change requests while using clear and empathetic judgements.

Who YouAre

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

You’re passionate about people. You find meaning inrelationships, andsurround yourself with a diverse network of partners.

You build trust through respect and authenticity.

You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s uniquetalents, andempowers teams to do what’s right for the client, and to do it well.

As part of our team, you will :

Thrive : Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home

Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity

Develop : Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training

Prosper : Share in our collective success with a competitive salary, incentivepay,banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
  • If you need accommodation during the application or interview process, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
  • Job Location

    Toronto 750 Law Ave.W., EG


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