Customer Service Representative
rockfon
Milton, Ontario
3d ago

Ensuring customer satisfaction with every order

As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same.

Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen.

Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals.

If you are passionate about sustainability, enjoy problem-solving and like talking to people this may be a perfect fit. Customer Service is an integral part of the ROCKWOOL business and we understand that our service is as important as the product itself.

This is a fully on-site role in our Milton, ON head office.

Our Customer Service Representatives work within our Supply Chain organization and are on the frontline of our business. Along with our exceptional sales team, no one knows our customers better than us.

Each day brings on new challenges and opportunities, but a typical day may entail :

  • Processing a high volume of customer orders and inquiries in a timely, courteous, and professional manner
  • Recording, processing and responding to all customer requests and concerns
  • Running daily and weekly reports to track accurate execution of customer orders
  • Liaising with several members of supply chain to see each order from submission to delivery
  • And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success
  • This is what you offer :

  • You have a rock-solid customer service background!
  • 1-3 years’ experience managing high volume of orders .
  • Prior SAP experience is a plus! Excel is a MUST.
  • Graduated from a post-secondary institution? Amazing!
  • English French not required but would be a plus!
  • Computer software - MS Office products
  • We know you’re smart because you’re thinking about joining us at ROCKWOOL, but we’ll be an even better fit for each other if multi-tasking, autonomy and time-management are high up on your skills list.
  • Working hours for this role are 9 : 30a - 6p Monday through Friday.
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