IT Support
CBI Health Group
Toronto, Ontario, Canada
30d ago

Corporate IT within CBI Health Group plays a key role in ensuring that we have the application systems in place to enable all end users from care providers to support staff to perform their duties effectively and, ultimately, ensure the delivery of excellent patient care.

As an IT Support (Help Desk Level 1) , based in our IT Corporate Office, you will provide first level Information Technology support to the entire CBI network.

You will be expected to quickly alleviate technical issues that may arise for our care staff and support staff. You will expertly respond to the end user’s questions and concerns, and provide timely root cause analysis of reported issues.

This is an opportunity for someone who can communicate with our nurses, support staff and care staff to keep them abreast of the process and the eventual resolution.

As IT Support, you will :

  • Respond to phone calls, emails and ticket requests on a JIRA ticketing platform (JIRA)
  • Provisioning of devices
  • Assistance with general technical issues
  • Be documenting and utilizing your customer service skills
  • Entry-level experience in providing end-user support for Microsoft Technologies (Windows and Office)
  • Provide desktop and laptop assistance
  • Troubleshooting complex software application issues. Issues to be resolved require a broad range of troubleshooting skills related to : software functionality, application server set up, database management, data analysis, and third party products
  • QUALIFICATIONS

    To take on the role of IT Support , you must :

  • Excellent problem solving and analytical skills required to interpret and resolve branch and RSC problem logs
  • Have Must have a technical background in supporting hardware such as servers, networks
  • Entry-level experience in providing end-user support for Microsoft Technologies (Windows and Office)
  • Answer phone calls, emails and tickets with good communication and technical understanding
  • Assist with the provisioning of client devices and networking equipment
  • Working with end users to assist in a first call resolution type environment
  • Assisting as support with new technology rollouts and projects
  • Self-managing time and effort around issues assigned
  • Degree in associated field or related work experience
  • Working experience with JIRA is an asset
  • Strong foundation of IT is an asset
  • Must be flexible in a constantly changing environment (procedural and automated system changes)
  • About CBI Health Group :

    CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

    What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients.

    We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

    In over 250 facilities, our services are provided by a dedicated team of more than 11,000 administrators, support staff and care providers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-

    language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

    The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services.

    Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.

    At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

    CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

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