We are looking for a personable and well-presented person to assist with the everyday running of the events office, as well as co-ordinating and planning events and supporting other projects within the team where applicable.
The successful applicant should have a passion for weddings and events, a keen eye for detail and be eager to learn and progress in this industry.
Commitment and enthusiasm are key, and experience in the weddings and events industry is essential.
Sandman Hotel Group has been operating for more than 50 years and is one of Canada's fastest-growing, family-owned hospitality companies operating in 52 Canadian destinations with three Hotels in the United Kingdom, one in Ireland and one planned to open in Glasgow.
The prime function of this role is to grow business profitably both reactively and proactively and to retain and develop our existing database of clients maximising profits.
To effectively handle all meetings, wedding and event enquiries via email and phone. To ensure high quality service, on time and to budget by managing client's events.
To act as an ambassador for the Sandman Signature Aberdeen Hotel and Spa and the Sandman Hotel Group UK&I ensuring that a positive brand image is strengthened and maintained in all interactions with customers.
Person Specification - Qualifications / Knowledge / Experience Knowledge, Skills & Experience :
Highly professional and committed to the wedding and events industry
Good working knowledge of Maestro and Sales & Catering
Good working knowledge of Microsoft packages particularly Word, Outlook and Excel
Previous experience of running events; in particular private events such as Weddings
Previous experience in event sales and putting detailed proposals together
Good understanding of different wedding cultures
Good understanding of catering requirements
Availability to work late nights and weekends as and when required
Excellent telephone and message taking etiquette
Focused on delivering a high level of customer / client service
Confident and professional approach when dealing with clients and event suppliers
Able to work under pressure and multi task particularly during the peak seasons
Knowledge, Skills & Experience (Desirable) :
Experience of hosting and putting together wedding fairs and wedding open days
Proficient with numbers and accounting
A creative streak in order to put together marketing ideas and suggestions with the Marketing Team
General Responsibilities & Duties :
To work to the Group sales enquiries process on all enquiries
To manage a portfolio of existing clients to encourage repeat and new business and in line with the Group sales Account Management Process
To promote The Sandman Hotel Group UK&I by demonstrating an in-depth knowledge of the Group
To fully understand the pricing structure and maximise opportunity during peak and off-peak periods
To have an in-depth knowledge of key competition and their strengths and weaknesses versus the Hotel
To attend relevant trade fair / exhibitions / networking events as requested by line manager
To participate in familiarisation trips, site inspections and client entertaining as requested which may include out of hours and weekends.
To identify new opportunities for the business to proactively explore and support where necessary.
Project manage the successful delivery of our client's events and post event feedback
Ensure that all wedding and events produce maximum revenue
Maintain relationships with local suppliers and manage the venues recommended suppliers
Maximise each event sale by ensuring optional extras are taken up by clients where possible
Carry out a venue competitor analysis every year and ensure that this is kept up to date
Manage shared and private Party Night bookings for Christmas season