Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway.
Today, we’re the second largest domain wholesaler in the world with 25 million domains under management (OpenSRS / Enom).
We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting) and building true fiber to the premises networks in towns and cities across the US (Ting Internet).
We offer individual and small business domains and integration with various popular platforms (Hover / Ascio).
We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ : TCX, TSX : TC).
Our success is built on a solid technical and financial foundation.
About the opportunity :
As a Customer Advisor within our Ting Mobile business, you are the first and only point of contact for our customers. You are the helpful and humble voice of the company whether they are contacting us to activate their new phone, make a payment or troubleshoot a weird technical issue, via emails, chat, phone, social media - you’ve got them covered.
This is a fast-paced and challenging role. We are looking for smart, self-motivated, passionate, and focused individuals who embrace the challenges that come with responding to each customer’s unique situation.
We strive to provide exceptional customer service, value and easy to use tools no exceptions! Our goal is for every customer to leave their interaction with them feeling happy and well informed.
Successful candidates will be hired as remote employees with training location in Cold Lake, AB.
What you'll bring :
Please note that hours are in EST time zone.
Ie come to the office while construction is taking place .
We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We celebrate multiple approaches, and diverse points of view that drive us forward every day.