Production Support Analyst
Societe Generale Private Banking
Montreal - Canada
7d ago

Environment

Société Générale Corporate & Investment Banking (SGCIB) is the third-largest investment bank of the European Economic Area, and it is present in more than 75 countries worldwide.

SGCIB's Canadian subsidiary is based in Montreal and has about 100 employees. SGCIB has positioned itself as a leader in interest rate and currency derivatives on the Canadian market.

The SG Montreal Solutions Centre Inc. ("SG MSC") group employs more than 230 people, providing IT solutions and services for operations based in New York, Paris and Asia, among others.

SG MSC manages IT infrastructure as well as the development, integration, maintenance and improvement of a wide array of business applications.

Mission

Primary tasks related to Production Support Analyst role include but are not limited to :

  • Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.
  • End user community includes FO, MO, Product Controls, and Risk;
  • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and / or globally.
  • Multi-tasking environment;
  • Provide functional and technical expertise to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book;
  • Communicate with users regarding application outages;
  • Liaise with development teams in Bangalore, New York, and Paris;
  • Help configure set-up as requested by users and monitor platforms;
  • Understand regulatory environment and constraints;
  • Perform post-rollout testing of new releases (quality assurance);
  • Handle queries and one-off data research requests from users;
  • Respond to end users within time-frame dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response;
  • Research technical processes using sources such as error logs and product technical documentation; and identify solutions to resolve problems or improve efficiency;
  • Respect internal IT norms, standards, and processes;
  • Timely reporting of production and project status to client and IT management;
  • Effective and efficient oral and written communication to various audiences at appropriate levels;
  • Partner with development teams (NY / Paris) on release management;
  • Partner with the Global support teams (Paris / Asia) to ensure quality support to our end users;
  • Effectively manage the Client Relationship with the end user community.
  • Profile

    Required : - Strong experience in application support. - Skills with SQL . - Knowledge of Client / Server applications. -

    Good knowledge of Unix Solaris, Linux and Windows environments. - Experience working with relational databases. Oracle & MS SQL.

  • Skills in Microsoft Office suite applications (example : Excel). - Computer languages : SQL, Shell Scripting, VB and / or Python.
  • Plus : Experience / knowledge of programming, schedulers (Autosys, $Universe), grid computing concepts Skills : Have a good balance between technical knowledge, company knowledge and non-

    technical knowledge. Required : - English - Timeliness and organization. - Excellent written and verbal communication in English -

    Excellent analytical skills, follow-up and problem solving skills - Flexible and adaptable to new environments. - Quick learning of new systems and products.

  • Proactive and results-oriented : define goals and priorities that maximize the use of resources to deliver optimal results.
  • Ability to work in a team, customer-oriented and open to different points of view and ideas. - Ability to prioritize tasks and work on various projects simultaneously.
  • Effective in a pressurized environment with tight deadlines.
  • Apply
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