Manager, Lean Centre of Excellence
Metrolinx
Toronto, ON, CA
5h ago

$108,615- $147,641 per annum

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system.

We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier.

Metrolinx is an agency of the Government of Ontario.

Our Enterprise Lean Centre of Excellence is seeking a Manager that will be responsible for implementing Lean strategy deployment and supporting Lean Continuous Improvement initiatives across Metrolinx.

The Manager will lead Lean training sessions, coach teams in their efforts to deploy Lean Thinking and Behaviours and support Lean projects across the organization.

Lean CoE Managers work as part of a blended team of Lean SMEs to support the deployment of the Lean management model. The Manager, Lean CoE will actively collaborate with the CoE team and diverse business department stakeholders of varying levels of seniority.

They support the development and implementation of a Lean framework that drives improvement across the enterprise in all core KPIs - Safety, Quality, Cost, Productivity, Sustainability.

Key Responsibilities :

  • Delivers Lean training sessions to diverse teams across Metrolinx and provides coaching support to ensure that Lean approaches are being used within those teams.
  • Training delivery may include in-class, on-line / virtual and hands-on Lean facilitation at teamwork locations.

  • Deploys and develops Lean Management capabilities across the Metrolinx Enterprise to embed an empowered culture of Continuous Improvement across the organization.
  • Supports the creation and maturity of the Lean Centre of Excellence, including specialized training, tools, frameworks, knowledge hub, and a small number of specialized subject matter experts to coach and support the continuous development of lean management capability across the enterprise
  • Provides advanced subject-matter expertise on Lean management practices for stakeholders in executive, management, supervisory and front line levels.
  • Partners with key stakeholders and cross-functional teams to build internal Lean capabilities within Metrolinx. Facilitates and coaches the mapping of key business processes and identifies policies, procedures and business practices that can be improved, simplified, and optimized.
  • Designs, implements and tracks the impact of Lean initiatives using the DMAIC process improvement model including identifying opportunities, implementing solutions, and sustaining change through development to dashboards and metrics.
  • Works with internal enterprise-wide stakeholders to facilitate the Lean review of business processes in an effort to identify areas of improvement and best practices.
  • Promotes the usage of Lean techniques, such as DMAIC, PDCA, visual management / control rooms, value stream mapping and execution of kaizen projects.
  • Qualifications

  • Completion of a Degree in Business Administration, Engineering, Analytics or a related discipline or a combination of education, training and experience deemed equivalent.
  • Minimum 8 years’ experience with Lean or Six Sigma driving transformational change in large and highly complex organizations that involve Operations Excellence, Strategic Program Management, Process Engineering or a blend of these disciplines.
  • Advanced Lean Six Sigma training (e.g. Black Belt or Green Belt). Lean 6 Sigma Black Belt certification or equivalent would be considered an asset.
  • Experience delivering Lean or Six Sigma training to corporate teams including front-line, corporate functions and leadership teams and supporting through coaching multi-disciplinary, senior-level professionals, managers and staff in the implementation of complex Lean improvement projects.
  • Prior experience leading and coaching multi-disciplinary senior-level professionals and / or managers in the development and implementation of complex continuous improvement projects using Lean techniques.
  • Experience with transit construction infrastructure and / or Alternative Financing and Procurement projects would be beneficial.
  • Proven leadership, interpersonal and mentoring skills with the ability to clearly articulate creative ideas and direction to executives, senior leaders and staff.
  • Ability to conduct program analysis, identifies Key Performance Indicators and builds management dashboards.
  • Skills to liaise with all levels within the organization; to work effectively with Project management, including work planning, monitoring and evaluation expertise, to manage multiple projects with competing priorities and tight deadlines
  • Excellent communication, analytical, and presentation skills with the ability to obtain buy-in with key stakeholders at all levels of the organization and influence the decision-making of leaders and specialists across multiple sectors.
  • Experience packaging complex projects for executive-level or similar presentations.
  • Proficiency in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.)
  • Program Management, Quality Systems, Lean Six Sigma and Continuous Improvement Methodologies.
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