Reports to :
Assistant Warranty Service Manager
Who We Are
Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada.
Every year, Mattamy helps more than 8,000 families realize their dream of home ownership.In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.
What We Offer
In keeping with the Mattamy Mission of providing The Best Homeowner Experience and adhering to generally accepted building practices and high standards of Mattamy, the Warranty Service Technician completes warranty service repairs for homeowners.
Post-Occupancy Service & Warranty Care :
Complete warranty service work which includes : Fix and eliminate warranted deficiency items as noted on Homeowner30 day, 1st year, & 2nd year Warranty forms;
Review service warranty lists with homeowners explaining which item will be rectified immediately and why.Advise of process to assign work to tradesat a later date.
Obtaining homeowners signature on completed items.
Respond and resolve Homeowner emergency calls such as roof or plumbing leaks;
Preparing materials required to complete service work prior to visiting homeowners.
Additional Responsibilities :
Providing a list of required materials and supplies to direct supervisor on weekly basis.
Meet regularly with direct supervisor at designated times to discuss completed work and work to be assigned to trades.
Review work orders on a proactive and daily basis.
Develop a constructive and helpful working relationship with homeowners
What You Bring
Completion of High school education level or higher is preferred, but not required.
Basic arithmetic skills, for example, in taking measurements, is essential.
Several years’ experience in residential / commercial construction industry, or experience in the renovations / repairs business.
Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment.
Comfortable in the use of technology smartphones, tablets or computers to record, review and communicate information related to deficiency lists.
Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
Must have a valid driver’s license, regular access to a vehicle and provide own tools.