Merchandising Manager
Coquitlam, BC, Canada
4d ago
source : Jobillico

Job Overview : The Merchandising Manager s committed to achieving RONA’s Service standards and maximizing sales and gross margin while providing the customers with the best shopping experience possible.

The Merchandising Manager will develop the merchandising team to maximize efficiency and ensure effective placement of product while maintaining RONA Merchandising Standards and respecting customer space.

The Merchandiser and Stock Crew report to the Merchandising Manager.

Responsibilities include, but are not limited to :


Clearly outline and communicate sales objectives and expectations to all team members on a daily basis

Motivate and influence sales performance with positive feedback and recognition

Increase sales and margin with add on sales and up selling techniques

Build strong and lasting relationships with our retail, professional and commercial customers

Lead by example and initiate contact with every customer. Guide customers to departments and provide products and services

Trust and empower all employees to make decisions and take action to improve every customer experience


Visible on the sales floor to encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience

Ensures maintenance of RONA’s customer service standards - ADAPT, 10’ Rule etc.

Demonstrates and encourages RONA values by considering them in every store decision made and by ensuring team members are encouraged to do the same

Promotes and develops store level priorities that complement National Initiatives by leading by example and empowering team members

Training and Development - Staff Development and Coaching

Develops the merchandising team to maximize their individual and team contributions. Includes training, motivating, and coaching.

Sets clear expectations for service and sales performance results through in-stock position, merchandise placement and flyer execution

Participates in regular professional development and training - including computer assisted training and IC4

Provides opportunity for training and follows up on RONA training programs

Provides regular coaching as well as corrective feedback and discipline when necessary

  • Ensures team members are fully trained on sales and service techniques
  • Job Requirements

  • Positive attitude and proven ability to lead the team in a culture of sales and service
  • Provide exceptional customer service by inspiring and motivating others through their commitment and personal example
  • High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership for others
  • Exemplary listening, communication and interpersonal skills
  • Leadership capabilities. Proven ability and commitment to managing the performance of others; able to motivate, train, and coach others to a higher level of success and accountability
  • Retail management and sales experience in the Hardware and Renovation industry an asset
  • Able to work independently, take initiative, and maintain flexibility to provide team members support where needed
  • Has a high sense of urgency and drive; able to set priorities and deliver results within deadlines and ability to remain calm in stressful situations
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