IT Support Specialist
WalterFedy
Kitchener, ON, Canada
6d ago

Role At a Glance Reporting to the Team Leader, Enterprise Technology, you will be tasked with installing, testing and maintaining a variety of hardware and software systems with LAN and WAN connections.

The ideal candidate manages time effectively, takes a service-minded approach to solving problems and collaborates well in a team environment. You’ll Enjoy This Role If

  • You are customer service focused
  • You possess excellent time management skills
  • You are able to multi-task in a fast-paced environment
  • You work well independently or in a team with minimum or no supervision
  • You have outstanding analytical and organizational abilities with a focus towards detailed and precise documentation
  • You are able to manage challenging client support situations
  • You have strong business professional writing skills
  • What You Will Do

  • Provide remote and on-site technical support to all the internal departments and staff for all our IT hardware and software products
  • Provide consistent service to clients to develop the feeling of dependability and trust
  • Take responsibility for all assigned service requests
  • Troubleshoot and manage a wide array of hardware and network devices
  • Be able to build, troubleshoot and repair a standard desktop computer
  • Provide some after-hours support and maintenance as required (primary hours of work will be 9 : 00am to 5 : 00pm Monday to Friday)
  • What You Bring to the Table

  • College diploma or University degree in a computer-related field
  • MCP or MCSA certification is considered an asset
  • Minimum 5 years of working in a mid-sized Microsoft network environment
  • Advanced experience and knowledge in Windows 10 installation, imaging, customizing and deployment
  • Microsoft 365 environment managing Exchange Online, Teams and SharePoint; developing flows and forms; working with Power Apps and Power Automate
  • Nice to have : Exchange Server, SharePoint, SQL, VMware, NAS technologies knowledge
  • Experience with ticketing systems, remote management software and cloud-based management applications
  • Networking certifications such as CompTIA Network, CISCO CCNA or CCIE are assets
  • Desktop Support Applications / Virus Removal / Mobile Devices, and Office 2013 / 2016 / 2019 / 365
  • Workstations, laptops, tablets, mobile devices, printers, scanners, AIO support
  • Active Directory / Group Policy Administration
  • Windows Server 2012 / 2016 / 2019, Windows 10
  • Virtualization Technologies
  • Wireless LAN
  • Cloud services (Azure)
  • Exchange Server 2013 / 2016 / 2019, SQL Server 2012 (or later)
  • Network Services / Protocols (DNS, DHCP, TCPIP, VLAN)
  • Firewall Technologies (Sophos UTM / XG and Fortinet)
  • Backup Applications, including monitoring and management (Veeam, and Windows Server Backup)
  • Life at WalterFedy As one of Southwestern Ontario’s leading integrated architecture, engineering, and construction firms, WalterFedy and our sister company, AEC, both play a leading role in shaping the way our communities feel and function it’s an amazing responsibility.

    Our ambition goes beyond great design we’re here to enhance the world around us. To make it happen, we need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.

    Our team is made up of the industry's best. We share a common commitment to question the ordinary, infuse everything we do with creativity and challenge our industry to redefine what’s possible.

    Join us as we move past working for a living, and toward building better communities with smart, influential design.

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