Catering and Conference Services Manager
Four Seasons Hotels Limited
Whistler, Canada
7d ago

Work on a team that is built on mutual respect, collaboration, excellent service and a passion for food and wine. Four Seasons Resort Whistler is the only Forbes Five Star Resort in all of Canada.

As a Catering & Conference Services Manager at the Four Seasons Resort Whistler, you would be responsible for negotiating with clients and achieving maximum revenue / profit potential while satisfying client needs.

Preferred Qualifications and Skills

  • Excellent reading, writing and oral proficiency in the English language
  • 2-3 years previous catering sales and conference services experience
  • Management experience preferred
  • Strong selling skills, client communication and organizational skills
  • Ability to communicate effectively with various department staff members within the hotel
  • Hotel computer systems (Delphi, Opera) knowledge
  • Fluent English (written, spoken and reading)
  • Strong commitment to service
  • In this role, you will :

  • communicate effectively with the sales managers responsible for booking various group business, as well as all other department staff members who will be involved in carrying out the needs of a group / guests
  • act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio visual, transportation, off-
  • site event recommendations)

  • develop creative and attractive menu presentations for potential clients
  • respond to all telephone and walk in inquiries regarding catering space
  • comfortably entertain appropriate clients
  • keep Director of Catering and Conference Services promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
  • supervise the execution of banquet events
  • have an excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
  • maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions)
  • maintain an active trace / follow-up system on all personal sales calls
  • coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues
  • conduct tours of the property with meeting planner and potential clients
  • negotiate with clients and achieve maximum revenue / profit potential while satisfying client needs
  • finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas
  • provide input for the weekly and monthly forecast
  • coordinate with other departments the needs of a group which will directly affect that department (i.e. amenities, arrival / departure time, deliveries, special meal requirements)
  • plan and / or attend and / or participate in meetings with hotel staff as well as pre convention meetings with groups
  • achieve yearly personal and team sales and service goals
  • be fully versed in all banquet space, facilities and capabilities of competitive market
  • provide input on the marketing plan and budget
  • assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit
  • perform other tasks or projects as assigned by hotel management and staff
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