Key Holder - Robson
Herschel Supply Company
16h ago


  • The Key Holder is an integral part of the Store Leadership Team with responsibilities that include but are not limited to;
  • supervising the retail floor, creating and monitoring selling initiatives, delegating and providing feedback to the team, and helping create a next level’ customer experience.

    Under the supervision and direction of the Store Manager or Assistant Store Manager the Key Holder assists with all leadership duties that arise, as well as directly supervise all Sales Associates in the store.

    The Key Holder also works closely with the Store Leadership Team in supporting general day-to-day store operations, community management, and store-level marketing.


    Our workplace is dynamic, supportive, and entrepreneurial in spirit, and we pride ourselves on being a collaborative, open-minded, and imaginative team.

    On a day-to-day basis, the Key Holder will :

  • Create customer loyalty by providing next level’ customer experiences through authentic conversation and product knowledge
  • Communicate effectively all features, design benefits and advantages of the merchandise
  • Receive and process stock, and complete re-merchandising
  • Use the Point of Sale system to process payments, check inventory, returns, gift cards, and exchanges
  • Drive sales and KPIs by fostering a feedback-driven work environment
  • Encourage and energize staff and assist in evolving in-store functions and flow
  • Promote the Herschel culture by becoming a Brand Ambassador and ensuring high levels of service and operations are maintained
  • Sets goals with management for self-development and looks for new ways of developing both personally and professionally
  • Act as a support to the store management team, assisting in management tasks and duties (opening and closing, shipment receipt, the performance of office responsibilities
  • Support the Store Leadership team through participating in in-store events and team training
  • Understand and be up-to-date on all Herschel marketing campaigns and activations that are relevant at store-level
  • Willingly take on other tasks as directed by the Store Leadership team

  • A natural leader with training aspirations and some experience leading others.
  • At least 2 years of related key holder experience
  • Possess exemplary customer service skills and experience
  • Upbeat, optimistic, passionate, friendly and authentic
  • Comfortable working in a team-focused environment and sharing ideas
  • Multiple language skills are an asset
  • Capable of working with customers to resolve any service issues.
  • Work a flexible schedule that will include weekends, evenings, holidays, and special events
  • Able to effectively receive and communicate feedback
  • Results-oriented and process-driven, with high expectations of self and team
  • Visual merchandising, inventory and community management experience a strong asset

    We prefer all full-time employees to have open availability. One full weekend day must be open.

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