Description : Responsibilities include, but are not limited to :
Actively strives to increase product knowledge, understand application and improve selling skills by participating in information meetings, department meetings, reading product literature, and attending seminars.
Assists customers with their information / product requirements in the store or over the telephone. Through effective questioning and listening techniques, identifies and qualifies customer requirements.
Provides appropriate information on suggested products and alternatives explaining features and benefits and providing application advice as required.
Suggests add-ons to complete the sale.
Process the sale as per policy, locates product on the computer, checks to ensure stock availability and to confirm next available delivery date.
Keeps current on flyer and promotional events. Provides information and locates promotional products for customers as required.
Provides information on special services such as carpentry schools, deck schools, in-store demos, and help sheets.
Prepares special orders, obtains the required information and specifications from customer, contacts Special Order Purchaser to establish and confirm price and available delivery date.
Applies the appropriate mark-up and informs customer of the amount required for deposit. Forwards paperwork to the Special Order Purchaser for follow up.
Requirements : Qualifications :
Position requires in-depth product and application knowledge in area of expertise and a general knowledge of store products.
Position requires effective selling skills and a commitment to providing excellent customer service.
Position requires good communication and interpersonal skills to be able to assess customer requirements and make recommendations.
Position requires some experience in a customer-focused role
Position requires a good working knowledge of RONA’s systems and procedures.
Position requires some knowledge of local building code regulations as they pertain to product application.
Position requires individual to actively work to increase product knowledge, understand application and / or renovation techniques and improve selling skills by participating in weekly information meetings, department meetings, reading product literature and attending seminars.