Appliance Specialist
RONA
Scarborough, Canada
20h ago

Description : Responsibilities include, but are not limited to :

  • Actively strives to increase product knowledge, understand application and improve selling skills by participating in information meetings, department meetings, reading product literature, and attending seminars.
  • Assists customers with their information / product requirements in the store or over the telephone. Through effective questioning and listening techniques, identifies and qualifies customer requirements.
  • Provides appropriate information on suggested products and alternatives explaining features and benefits and providing application advice as required.

    Suggests add-ons to complete the sale.

  • Process the sale as per policy, locates product on the computer, checks to ensure stock availability and to confirm next available delivery date.
  • Keeps current on flyer and promotional events. Provides information and locates promotional products for customers as required.
  • Provides information on special services such as carpentry schools, deck schools, in-store demos, and help sheets.

  • Prepares special orders, obtains the required information and specifications from customer, contacts Special Order Purchaser to establish and confirm price and available delivery date.
  • Applies the appropriate mark-up and informs customer of the amount required for deposit. Forwards paperwork to the Special Order Purchaser for follow up.

    Requirements : Qualifications :

  • Position requires in-depth product and application knowledge in area of expertise and a general knowledge of store products.
  • Position requires effective selling skills and a commitment to providing excellent customer service.
  • Position requires good communication and interpersonal skills to be able to assess customer requirements and make recommendations.
  • Position requires some experience in a customer-focused role
  • Position requires a good working knowledge of RONA’s systems and procedures.
  • Position requires some knowledge of local building code regulations as they pertain to product application.
  • Position requires individual to actively work to increase product knowledge, understand application and / or renovation techniques and improve selling skills by participating in weekly information meetings, department meetings, reading product literature and attending seminars.
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