Customer Service Representative
Aerotek
Guelph, Ontario, Canada
5d ago
source : CareerBuilder, LLC

CUSTOMER SERVICE REPRESENTATIVE

GUELPH, ON

Customer service representatives in a inbound contact centre, which take and process requests from anyone who may be digging near underground infrastructure and routes the request to our members.

The over 800 underground utility owners or operators - including utilities, municipalities and other entities - they will provide lactation's to protect their buried infrastructure.

Company is also responsible for public education, industry outreach and compliance. Companies mandate is defined in Provincial Law and is governed by a representative Board of Directors consisting of both excavator and members

JOB RESPONSIBILITIES

  • Receive inbound calls from excavators and homeowners who plan to disturb the ground, asking pertinent and scripted questions
  • Handle emergency calls in a timely and efficient manner
  • Analyze maps to provide office clearances
  • Make outbound phone calls to obtain clarification on digging requests
  • Review additional training material as may be required, staying well informed about changes to processes and the organization
  • REQUIREMENTS

  • Customer Service Experience
  • Proficient Computer Skills
  • WAGE

  • $17hr (+shift premiums)
  • PLEASE CALL SARAH 519 707 1010

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation aerotek .

    com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

    The Recruiter is the sole point of contact for questions about this position.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form