Manager, International Roaming
Shaw Communications
Toronto Canada
7d ago

Every day, our passionate employees connect our customers to the world and everything in it it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work.

Our people reflect the richness of our communities, and our culture is inclusive of each individual’s diverse background and perspective, which makes us a stronger team.

At Shaw we believe a diverse workforce fosters diversity of thought and perspective, and more diversity means more solutions.

We invite all qualified individuals to apply.

Career Opportunity : Manager, International Roaming

We have an exciting opportunity for an Manager, International Roaming within our Carrier Services Team.

Reporting to the Director of Carrier Services, the successful candidate will be accountable for the creation, and execution of our strategy related to our International Roaming agreements.

In addition, they will provide domain leadership, based on role and industry experience in identifying cost savings, new revenue opportunities and overall business and Roaming Partner relationship management

Accountabilities / Responsibilities :

  • Provide leadership and enable the roaming of our wireless customers on 3rd party networks, with a focus on international carriers
  • Identify new Roaming Partners, and own the development of commercial relationships, negotiations of commercial agreements and wholesale sales initiatives
  • Deliver effective coordination between 3rd parties and internal stakeholders
  • Work closely with an assigned Project Manager in new 3rd party implementations and optimizations
  • Assist in invoicing and invoice reconciliation, month end reports and accruals
  • Market monitoring and analysis, provide input to marketing team
  • Drive efficient, effective operations
  • Identify cost savings and new revenue opportunities
  • Demonstrate a strong commitment to exceptional customer experience
  • Various other duties as required
  • Required Skills, Experience and Qualifications :

  • Minimum 3 years’ experience in International Roaming, including previous experience with Roaming Agreements, and Roaming processes
  • Post-secondary education in Business, Project Management, Communications and / or an equivalent combination of education, training and experience
  • Strong skillset in business development, critical analysis, business analysis, facilitation, written and verbal communication skills
  • Demonstrated ability to manage projects and deliver results
  • Ability to effectively work in a dynamic team environment and independently with minimal supervision
  • A positive, can do attitude and customer focused approach that will enable you to deal with challenging situations
  • If you want to be part of something bigger part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you! Join us.

    We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

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