This position reports to the Manager Customer Service.
Main challenges :
Offer personalized and efficient service
Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
Propose and inform clients about specific Bank products and services
Perform operational activities
Answer phone calls and client requests
Complete the scheduled training activities in order to acquire the knowledge required for the position
Learn and comply with established policies, standards and procedures
High school diploma and two years' relevant experience or College diploma
Sales and customer service experience
Knowledge of banking products and services, an asset
Flexibility to work schedules, an asset
Flexibility to cover several branches, an asset
Bilingualism (spoken and written) - English and French
We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-
wide leader in diversity.
See how we do it : https : / / jobs.nbc.ca / diversity
Particular condition (external) : Please note that work schedule may vary according to operational needs.
Customer Service Representative