Receptionist
Seamax International Cruise Ship Employment Services
Ottawa, Ontario, Canada
4d ago

Description : Overall objective :

Overall objective :

  • To ensure the ultimate guest experience onboard company vessels by aiding effective communication of information through all departments
  • Act as central point of reference for shipboard information and services offered to guests
  • Assist Guests with routine queries and where possible, provide resolution to problems
  • Ensuring compliance with policy in accordance with guidelines issued by the cruise line
  • Ensure appropriate follow up on guest issues
  • Requirements :

  • Must be about to speak English plus at least two of the following languages to a conversational / business level (French, German, Spanish, Italian or Portuguese)
  • Worked in a luxury environment as Receptionist either land based or on a similar style ship
  • Understanding of the highest level of service
  • Ideally fulfilled equivalent position on a medium+ sized ship
  • Well organized; a multi-tasker
  • Used to dealing with complaint handling
  • Used to dealing with special requests and used to achieving results
  • Great at customer service and building positive relations with guests and colleagues
  • Ability to work under pressure and maintain a pleasant working environment
  • Excellent administrative skills; computer literate Word / excel / Fidelio / MXP / and similar
  • Excellent communication skills.
  • Outgoing personality, open minded and flexible;
  • Ability to work in an international environment;
  • Excellent appearance
  • Apply
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