SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.
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Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
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Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, we build breakthroughs, together.
Cloud Operations IT Change Manager
IT change is constant and if poorly managed is disruptive and can result in significant loss of productivity. As the Cloud Operations IT Change Manager / Change Coordinator, you are at the centre of addressing this challenge with responsibility for standardizing the methods, tools and procedures for proficient and prompt handling of all changes to the IT infrastructure in relation to SAP CX Cloud Operations.
You will protect the live environment by ensuring efficient control and scheduling of software and hardware modifications, and by preventing the multiple upgrades that can create unpredictable outcomes.
You’ll be responsible for ensuring that service levels and targets agreed with the business are met during change, and that problems are investigated and resolved in a timely manner to minimize disruption.
For changes that carry higher risk, you will work with a group of key stakeholders called the Change Advisory Board (CAB) to review and assess the priority of changes.
You will also coordinate the change window to ensure all stake holders are available and ready.
The Cloud Operations IT Change Manager / Change Coordinator is responsible for functional implementation and operation of the Change Management Process and its activities.
Specific responsibilities include :
Experience (Role Requirements) :