Front Desk Supervisor
Banff Lodging Company
Banff, AB, Canada
23h ago

Front Desk Supervisor

Banff, AB, Canada Req #426 Sunday, June 5, 2022

Ready to grow your front office career? Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring that all Front Desk procedures are followed and all necessary tasks are completed accurately.

If you have a cheerful attitude and believe in creating lasting memories for our guests then you are the right person for us!

Enjoy the Caribou Work Experience :

  • Opportunities for promotions / transfers
  • Housing available (low cost)
  • Assistance to apply for immigration
  • Fun Staff Events
  • Work with great people
  • The right candidate embodies the Caribou spirit including :

  • A passion to lead people
  • Driven to amaze guests every day
  • Professional, accountable, flexible and responsive
  • Is proficient using a computer and relevant software
  • Demonstrates a natural sales mindset
  • Experience in administration, reception or customer service
  • Has excellent written and verbal communication skills
  • Is fun and enjoys their work
  • This Position Offers :

  • Permanent and full-time work
  • Anniversary Bonus
  • Clean and affordable employee housing
  • Food and Beverage discounts at 6 local restaurants
  • Discounted movie theatre tickets
  • Excellent health & wellness programs, including free yoga, discounted ski pass and discounted fitness club membership
  • Health & dental benefit eligibility after 6 months
  • Complimentary hotel stays
  • Free local and subsidized regional bus travel
  • Eligibility to become an Employee Shareholder (that’s right, you can become an owner!)
  • Many other benefits as listed here :
  • What Will you Be Doing :

  • Ensure guests’ needs and concerns are responded to including service recovery when applicable;
  • Motivate, train and lead front office colleagues.
  • Ensure smooth transition between shifts with appropriate communication.
  • Assist with the training, coaching and development of team members.
  • Ensure that all financial transactions are processed correctly.
  • Answering calls, processing check ins, check outs, creating reservations
  • Facilitate inter-departmental communication and cooperation
  • Monitor safety and upkeep of guest areas in the indoor and outdoor spaces
  • Whatever it takes for our guests have an AMAZING holiday & our staff to have a GREAT work experience.
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