Call Center Alarm Operator
Johnson Controls
Toronto, Ontario, Canada
6d ago

What youwill do : PositionSummary :

PositionSummary :

TycoIntegrated Security is currently in search of applicants seeking full-timeemployment for our 24 / 7 Customer Monitoring Centre in Toronto.

Thisposition requires a quick learning multi-tasking individual with a positiveself-motivating attitude.

Dutiesand Responsibilities :

Theindividual is responsible for handling all incoming alarm signal activities andtaking appropriate action per instruction.

Make outbound calls in order tocontact customers, emergency contacts, and Police / Fire Departments regardingalarm activities while following standard operating procedures.

Monitor alarmsand remote access systems, telephones, CCTV camera systems

What we look for :

Education : High School degree or equivalent

Experience : Customer Service or Call Centre experience

Skills : Professional communication skills, ability to multi-task in a fast-paced environment, comfortable handling potential emergency situations, have PC proficiency and type 25 wpm.

Other :

Applicants selected for interviews will be required to complete an assessment profile and typing tests on site. Excellent spoken and written English is a requirement.

Paid training (day shift training hours)

Evening and Night shift work availability to work weekends is a must

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