Support Technician - Entry Level
Quicktech
Vancouver, BC
2d ago

DESCRIPTION : Quicktech is looking for a full-time Support Specialist at the first level to join our current talented team of engineers in Vancouver

MISSION : To provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise

WHO WE ARE : We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.

CANDIDATE EXPECTATIONS / OUTCOMES :

CUSTOMER SATISFACTION : Achieve 100% customer satisfaction providing excellent client support

EDUCATION : Achieve two annual course certifications within your field

PROMPT : Achieve 90% of first touch resolutions in under 60 minutes or within 5% of the budgeted allotment

PROFITABILITY : Achieve under 5% of recurring problem ticket re-opens

KNOWLEDGE OR ABILITIES REQUIRED :

  • Sets high standards and goals
  • Shows creativity and innovation
  • Shows strategic thinking and visioning
  • Able to learn quickly
  • Strong customer relationship skills
  • Shows integrity and honesty
  • Shows proactivity and initiative
  • Has exceptional work ethic
  • Excellent listening and communications skills, both verbal and written.
  • Organized, detail oriented and self-motivated
  • Remain calm under pressure
  • Ability to remain in contact with the client thru the completion of the incident
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships
  • Willingness to develop professionally
  • Ability to work with little supervision
  • Ability to work on multiple priorities and / or projects simultaneously
  • Ability to switch gears and move on to unrelated issues with ease
  • Ability to provide and maintain detailed documentation on each job
  • Knowledge with basic networking configurations
  • Experience in Windows 7 Operating Systems to current
  • Experience in Microsoft Office applications from 2010 to current
  • PREVIOUS EXPERIENCE RECOMMENDATIONS :

  • A+ Certification is preferred
  • NET+ Certification is preferred
  • Microsoft Certified Professional (MCP) is preferred
  • 1+ years’ experience in computer network management is required
  • Experience in managing end client networks is preferred
  • BENEFITS :

  • $300 Annual Wellness Funding
  • Health, Dental and Vision Coverage
  • Work from home days
  • Team lunch Thursdays
  • Free parking
  • Close to Skytrain
  • Apply
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