Field Services / Onsite Support Representative
DXC Technology
TORONTO, ON, CA
4d ago

Job Description : DXC Technology (NYSE : DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Learn more about how we deliver excellence for our customers and colleagues at . Essential Job Functions ENGLISH speaking 2 YEARS OF EXPERIENCE Onsite Support / Technical Support experience Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.

Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.

Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems / equipment.

Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis and prepares reports on system problem trends and issues. Follows up with customers as required to ensure their enquiries are resolved within the contracted or agreed upon time frame Logs and tracks inquiries using a database / ticketing system and maintains history records and related documentation Identifies, evaluates and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately Other duties as required / requested Basic Qualifications High school diploma or G.

E.D. Two or more years of Field support experience Experience working with computer, company products and operating systems Experience with solving computer related problems Experience working with company escalation policy Experience working with the company's hardware, software and equipment products Experience working with customer technology and support requirements Other Qualifications Good interpersonal skills to work with customers and other unit personnel Good analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Willingness to travel Ability to work individually as well as in a Team Environment, Work Environment, Office environment, May require shift work / weekend work Other Qualifications Interpersonal skills to interact with customers and team members, ability to show empathy.

Good communication skills Organization skills to balance and prioritize work Analytical and problem solving skills Ability to work as part of a team, Work Environment, Office environment Possibility of rotating shift work Good work ethic DXC is an equal opportunity employer.

We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note : This option is reserved for applicants needing a reasonable accommodation related to a disability.

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