Toronto Area
Canada, Ontario, Toronto
1d ago

Job Description


Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada.

Our qualified and highly trained workforce of 23,700 team members are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada

Reporting to the Administrator, the Office Manager is responsible for effectively managing all aspects of the business office processes and systems on behalf of the facility / home to ensure smooth operations of the facility.


Responsible for completing the activities of the business office, including but not limited to :

  • Accounts Payable, Accounts Receivables, Collections, Payroll, Benefits Administration, HR activities, Resident Trust Accounting, Scheduling, Time Tracking and Open Shift Management;
  • establishes and monitors workflow and makes changes as necessary to improve quality of service.

  • Supports the Management Team with trouble shooting and resolving HR and Payroll and benefit related inquiries.
  • Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment, and infection control.
  • Maintains internal records and prepares internal reports for facility as required; maintains confidentiality of all financial, personnel and resident data;
  • maintains accounting records.

  • Handles payments from families and all queries concerning billings from residents and / or families; prepares and completes bank deposits
  • Greets visitors, determines purpose of visit; directs visitors to proper location as appropriate; informs staff of visitor’s arrival;
  • presents a positive image of the facility to the public; monitors comings and goings of residents from facility.

  • Supervises Business Office staff
  • Participates in rotational on-call schedule with the Management Team
  • Clerical Duties such as directing phone calls, completing job postings, seniority lists, photocopying, covering reception, meeting minutes etc.
  • Other duties as assigned by the Administrator

  • Post secondary diploma / certificate in office or business administration, bookkeeping, accounting or equivalent
  • 3 5 years of secretarial skills and experience with office procedures required
  • Supervisory experience 2-3 years required
  • Experience working with seniors in a long-term care setting is an asset
  • Knowledge and experience working with Workday, PointClickCare or cloud-based software preferred
  • Knowledge and experience with office and computer equipment
  • Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
  • Must have an understanding of banking practices i.e. deposits, trust, etc. and sufficient accounting knowledge to determine proper journal entries.
  • Working knowledge of HR, payroll, scheduling, benefit administration, interpretation and application of collective agreement provisions, accounts receivable, and accounts payable practices.
  • Ability to work in a fast-paced environment with changing priorities, have exceptional time management skills and to perform well under pressure with tight deadlines
  • Strong data analytics with high attention to detail; critical thinker
  • Pro-active and solutions focused individual with ability to foresee issues and correct them before they turn into large issues
  • Knowledge of Occupational Health & Safety practices, principles, and legislation
  • Ability to read and write English as well as to understand complex verbal and written instructions in English.
  • Interested applicants may forward their resume in confidence to the attention of :

    Jamal Mohamed, HR Generalist : JMohamed Subject Line : Office Manager - Toronto Area

    In Ontario, Extendicare, ParaMed Home Health Care and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario

    Company Description

    Extendicare recognizes the importance of immunization to protect our residents, patients, team members and visitors from COVID-19.

    As such, subject to medical exemptions, a condition of employment with Extendicare is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

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