Marketers are increasingly relying on Adobe to help them tackle their biggest challenges and increase dedication, retention, acquisition, and revenue.
As a Technical Consultant, your main responsibility will be to provide technical guidance and help Adobe internal teams, customers and partners be successful with Adobe Campaign! You will seek complex technical challenges such as diagnosing multiple data systems via multiple protocols, identifying and recommending solutions that can provide real-time decisions for millions of customers, and helping connect customers to all the products in the Adobe Marketing Cloud.
Your knowledge of databases, programming languages, and web technologies will enable you to provide a level of architectural oversight and technical solutions to achieve customer success.
As the specialist of our software, you will be delivering standard methodologies to other internal groups at Adobe.
What You’ll Do
Key aspects of this role include the following activities :
We provide timely response and resolution to technical queries
Educate internal technical teams, customers and partners on specific product functionality required to resolve their issues.
Work collaboratively with Technical Support team members and members of other Adobe teams such as Consulting Services, Engineering and Technical Operations.
We collaborate with wider teams internally in order to provide customer centric data and insights into customer facing service reviews
What you’ll need to succeed
Fluency in English, one additional European language will be a plus
Ability to research and resolve complex technical issues
3-5 years of equivalent practical experience; Bachelor’s degree preferred
Ability to prioritize and optimally handle your workload.
Experience in evaluating and understanding business impact of technical issues.
Demonstrable ability to find innovative ways to solve complex technical problems.
Familiarity with XML
Experience with one or more database platforms (PostgreSQL, Oracle, SQL, or MySQL) is required
Experience with web services APIs, database connectors, and SOAP would be good to have.
Ability to multi-task and work through problems independently
Excellent Communications skills (written & verbal).