Customer Experience Agent Mandarin/English (Contract)
Montreal, QC, Canada
2d ago

Job Qualifications

Please note this is a temporary mandate with multiple start dates from now to May with the possibility of a contract extension.

At SSENSE, each employee plays a critical role in driving the organization’s strategic plan forward. Currently serving 150 countries, generating an average of 76 million monthly page views, and achieving high double digit annual growth since inception, our field of focus has grown beyond that of a typical e-commerce entity as we explore the nexus of content, commerce, and culture.

Are you interested in fashion and technology? Passionate about delivering excellent customer experiences? Join the SSENSE team during one of our most exciting times of the year! We’re currently hiring for 3-month contracts with the possibility of permanent opportunities upon completion.

As a Customer Experience Agent at SSENSE, you will join a diverse team of friendly, curious and efficient problem solvers who go the extra mile to deliver incredible experiences for our customers located around the globe.


  • Bachelor’s degree in Fashion, Communications, Business, Arts, History, or other related fields, completed or in progress
  • Open availability to work Monday to Sunday, anywhere from 7 : 30am to 3am (evening premium after 8 p.m.)
  • Available to work between 32 and 40 hours per week during contract period
  • Intermediate skills using Microsoft Office suite (Excel, Word and PowerPoint)
  • Excellent spoken and written communication skills in both Mandarin and English, other languages are an asset

  • Exceptional problem solving skills
  • Customer-centric with a passion for delivering extraordinary customer experiences
  • Strong interpersonal skills
  • Excellent listening skills
  • Knowledge of fashion and luxury goods an asset
  • Positive and self-motivated team player

    The entire space is open concept, fostering a natural flow of ideas and instinctively promoting teamwork and transparency.

    Whether in style or technology, innovation is always our priority.

    Start off the week with warm bagels from St-Viateur on Mondays and end it catching up with colleagues at our popular Beer Fridays.

    Breaktime can be playtime in our gaming zone complete with requisite ping pong, foosball tables and video game consoles, or downtime in one of our cozy lounges.

    Frequent employee-led events and development opportunities such as Hackathons, workshops and friendly tournaments keep us inspired and connected.

    Our kitchen is always stocked with coffee, tea, snacks and fresh fruit. Onsite amenities include a fully-equipped gym, bike storage, changing rooms and showers.

    And feel free to pet our furry friends in our dog-friendly environment.

    Job Description

  • Go above and beyond in delivering excellent customer service to maintain a customer satisfaction rating of 95%
  • Assist our top clientele in product, brand, or general customer service inquiries via email, telephone, chat and social media
  • On occasion, lead team huddles to communicate daily tasks / objectives
  • Provide constructive feedback to peers and managers
  • Identify and implement improvements to Customer Experience processes
  • Identify High Value Clientele and provide leads to Personal Stylists
  • Maintain effective working relationships and assist peers to resolve customer inquiries
  • Perform other ad hoc duties as required
  • Apply
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