Project Manager - SaaS development and implementation
FormHero
TORONTO, ON, CA
8h ago

Who are we?

FormHero is a successful and growing SaaS platform that strives to offer the best possible user experience in digital data collection, backed by our industry-leading graphical form design and creation tools.

Our product enables enterprises to build powerful, secure and fully-accessible Smart Forms in a user-friendly, no-code or very-low-code environment, that integrates seamlessly with existing business processes (both digital and paper-based) via dynamic functionality such as robust API integration and fully-customizable PDF document output.

Our products are used across many industries, including banks, insurance companies, retail chains and government agencies to improve their customer experience and engagement.

And we’re just getting started!

The opportunity :

FormHero is looking for a highly motivated Project Manager to join our team. You will function as a client-facing leader for projects relating to the customization and launch of our software within a growing number of Tier One clients in banking, insurance and government.

You will participate in every stage of project execution, from pre-sales proposals to contracting, through the SDLC, implementation, warranty, and transition to support.

As a FormHero Project Manager you will apply your excellent written and verbal communication skills to engage with a wide variety of stakeholders internally and with sophisticated clients.

If you are results-oriented, passionate project manager looking for a place you can make a real impact - read on!

Our new Project Manager will :

  • Manage the initiation, planning, execution and delivery of approved and prioritized initiatives ensuring that the business objectives and stakeholder needs and expectations are met.
  • Identify customer success criteria and satisfaction indicators and manage customer expectations.
  • Manage scope definition, estimation, contracting and fulfillment.
  • Produce detailed and thorough documentation aligned to the FormHero Project Management Framework for all stages of project planning and execution, including reporting to stakeholders.
  • Coordinate gathering and confirmation of project work streams and resources. to determine deliverables, budgets, timelines.
  • Develop, assign and monitor work package plans and instructions to project team members in coordination with the Professional Services Manager.
  • Conduct regular project meetings with cross-functional teams, attend appropriate ceremonies (stand-ups) to follow up on tasks, deliverables.
  • Manage issues, risks, and escalations in a proactive manner, engaging relevant stakeholders and team supports as required.
  • Continually re-baseline / re-align cross-functional team execution outcomes by identifying risks and mitigations strategies and managing the change request process.
  • Ensure all project documentation and deliverables are completed as per plan, and stored securely with appropriate accessibility controls.
  • Ensure all necessary risk assessments are carried out at the appropriate time (Architecture, Governance, Security Threat Risk Assessment, and Operational review and compliance).
  • Manage team relationships, provide feedback / coaching to project and program team members.
  • Build strong relationships with key internal department leads including resource managers, product development and account management.
  • Manage teams of internal and external resources including vendors and customers as required.
  • Participate in the development of our project management standards and methodologies.
  • What are we looking for?

    Candidates who will add value to the team by bringing :

  • 3+ years of related project management experience ideally working with a B2B software product organization including exposure to clients in a variety of industries with a preference for : banking, insurance or government
  • Demonstrated experience using both Agile and Waterfall methodologies.
  • Experience with revenue and expense forecasting and tracking.
  • Proven experience leading project estimation working groups composed of cross-functional teams including creating / managing SOW's and defining engagements with the clients.
  • Significant experience leading all aspects and stages of project delivery, including the oversight and assurance of quality across all project deliverables.
  • Comfortable with various tools for analysis, management, project scheduling, and time tracking.
  • Demonstrated ability to organize and facilitate teams towards agreed objectives.
  • Understanding of modern technologies and trends and project methodologies.
  • Knowledge of project management software applications tools for scheduling, tracking and analyzing project activities
  • Previous experience as a software developer is a significant asset
  • Project Management Professional (PMP) designation is an asset.
  • People who come with the following key qualities :

  • Outstanding written, oral and presentation skills.
  • Resourceful, adaptive, self-motivated, detail-oriented, effective multi-tasking / task prioritization.
  • Excellent analytical and problem-solving skills, including the ability to deal with complexities, competing priorities, ambiguity, and project escalations.
  • Resourceful approach to problem resolution demonstrating strong leadership / decision making.
  • Discipline and ability to prioritize and identify the critical path.
  • What’s in it for you?

    Growth. We are passionate about our people. As FormHero grows, we want you to be a part of that journey, supporting professional development and career growth opportunities.

    As our client base and professional services team continue to grow you will have the opportunity to be challenged by larger and more complex projects.

    Collaborative Culture . We are a team of decent, smart and thoughtful human beings that genuinely want to do good and support one another.

    FormHero is going through a rapid and pivotal transformation, and we know great ideas come from people that are open to trying new things, people that are willing to fail and people who put their best efforts in their work.

    FormHero prides itself in its diversity, your voice matters and we want to hear it!

    Impact. We are always iterating and continuously optimizing our product and improving processes. This is an opportunity to work with a product that changes the way organizations think about collecting data.

    As a Project Manager at FormHero you will play a key role in making sure our clients have the world class experience they desire and demand in every interaction they have with us.

    Why should you join us?

    FormHero is a rapidly scaling company, expanding our platform that serves core business needs for some of Canada's largest companies.

    Some reasons why you might enjoy working with us :

  • Join a team of bright, humble and diverse individuals who come from different backgrounds and walks of life to build exceptional products together.
  • Make an impact at an organization with big clients and big plans. It's a chance to make meaningful contributions and expand your career at a growing company.
  • Enjoy our Lunch & Learns, Friday Socials, team building events and lively Slack groups and get to know your teammates both as coworkers as well as individuals.
  • Be supported by a comprehensive benefits package that includes medical, dental and vision plans for you and your family, EAP program and parental leave top-up and more.
  • Find work-life balance with flexible working hours, paid vacation and flex days;
  • Enjoy working from the comfort of your home and create an ergonomic, productive and fulfilling home office, as we transition from our downtown Toronto office to remote working during the COVID-19 pandemic.
  • A generous budget for essential equipment will be offered during on-boarding to set you up for success!

  • Benefits / perks listed above may change over time as the company grows and evolves.
  • We are at an exciting point in our growth where we are beginning to expand to an international clientele. We're a company with traction and we're planning to expand broadly.

    We are already working with some of the largest companies in Canada and we have gained recognition for putting the end user customer experience first.

    Apply now

    Think this job is meant for you but worried you don’t have it all? If you feel you meet 70% of the qualifications and you are an innovative team player, express your interest here and we promise to consider your full profile.

    You can also follow us on Twitter or LinkedIn to learn more about us.

    FormHero is a diverse employer, we are always excited to have different types of people join our team and add to our culture in new ways.

    Please feel free to identify your preferred pronouns (if you want to) when applying.

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