Continuous Improvement / Process Improvement Specialist
Onico Solutions
Toronto, ON, Canada
6d ago

Process Efficiency Identification, Measurement, Leading Change

Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects

Solicit and gain consensus on business requirements within a large cross-functional group

Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities

Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions

Create and deliver formal process improvement plans articulating scope and business benefit

Recommend industry accepted solutions or best practices for operational processes

Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders

Develop and deliver process documentation that reflects current business processes and future state requirements

Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements

Act in a leadership role in acquisition of data, information and feedback from internal and external sources

Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events / incidents to identify improvement opportunities

Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing change

Formal Education

  • Bachelor’s degree required in Business, Economics, Finance or equivalent
  • Certification(s) / Designation(s) required in Six Sigma or equivalent
  • Related Experience

    5+ years in a similar role at a financial institution

    Knowledge of risks inherent in a lending and deposit taking environment

    Knowledge of financial regulatory requirements and governing bodies

    Process improvement implementations


  • Leading and executing continuous improvement initiatives
  • Migration or implementation of workflow and digital file management systems
  • Ability to identify opportunities to increase business effectiveness through efficiencies and / or quality
  • Excellent business / technical written and verbal communication, documentation and reporting skills
  • Excellent analytical, problem-solving and troubleshooting skills in order to quickly and effectively solve problems
  • Expertise in creating Business process maps and Business Requirements Documentation
  • Solid understanding of process improvement, change management, and project management methodologies
  • A track record of seeing projects and initiatives through to completion
  • Well developed negotiation, influencing and decision-making skills
  • Strong interpersonal relationship building and listening skills that promote collaboration and professional maturity with demonstrated experience in stakeholder management
  • Able to manage multiple initiatives and thrive in an evolving work environment
  • Solution-focused and takes initiative ensuring self, and team, work effectively and efficiently within established guidelines
  • Ability to embrace and reinforce organizational values and culture
  • Excellent knowledge of MS Office; word, power point, visio, excel
  • Knowledge of SAP, Open Text, Microsoft Dynamics an asset
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