Manager, Personal Insurance
Hub International
Thamesville, Ontario
6d ago

Overview of Position :

HUB International’s vision is to be everywhere risk exists today and tomorrow. Helping protect what matters most.

HUB International’s Personal Insurance department in our South Western Ontario (SWO) Region continues to grow and we are currently looking for a strong, hands-on Manager responsible for leading the Personal Insurance team of Account Managers, Advisors and Associates.

This is an ideal role for someone who brings a strong Personal Insurance Broker background, customer focused approach and people leadership experience.

This role has the flexibility to be based out of our Chatham, ON or London, ON HUB office, with required travel to offices within the South Western Ontario Region.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction.

By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth.

HUB is a company where your contributions will make a difference.

Primary Responsibilities :

Manages the operational workflow of the Personal Insurance Sales and Service team process, new business, endorsement and renewal

Maintains knowledge of relevant laws regarding insurance and changes in the local insurance market place

Works closely to build trusted relations with our insurers and focuses on strategy and direction as provided by Senior Leadership

Responsible for driving collaboration and cross selling activity amongst various lines of business

Hosts frequent team meetings to provide updates on monthly goals and changes to insurance industry

Ensures that all department timeline guidelines are met

Manages team’s performance, annual review cycle and hold employee’s accountable towards annual goals and job metrics; Develop and monitor development plans through progressive discipline process up to and including termination, as required

Provides training, ongoing coaching and guidelines for each of the department processes

Manages and ensures proper staffing for team so as to maintain service standards and commitments are met; partners with Human Resources team to drive new hire recruitment process

Manages team’s compensation

The go-to’ leader for the front-line Brokers with the ability to handle multi-tasking, answers questions and inquiries promptly and consistently in a friendly warm manner

Qualifications and Experience :

College Diploma / University Degree or equivalent experience

Minimum 3+ years Leadership / Managerial experience in leading people

Minimum 5+ years of personal lines broker experience or equivalent

RIBO Licensed or willing to obtain

CIP / CAIB an asset

Previous Insurance Brokerage experience an asset

Experience with Personal Lines multiple markets and various company portals

Strong communication skills : written and verbal

Insurance broker experience desired with multiple markets

Excellent problem solving skills and customer focused

Proficient in MS Office : Word, Excel and Outlook

Epic broker management system experience an asset or other systems

People management experience : onboarding, training, performance management and staffing

Valid Driver’s License and a reliable vehicle for required travel

Core Values :

Entrepreneurship - encouraging innovation and educate risk taking

Integrity doing things right every time

Teamwork working together to maximize results

Accountability measure and take responsibility for outcomes

Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property / Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base.

Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.


Department General Management

Required Experience : 2-5 years of relevant experience

Required Travel : Up to 50%

Required Education : College diploma (3-year degree)

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit

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