Customer Service Representative (CSR)
Infox consulting Inc
Downtown Eastside, Canada
5d ago

Job Description

Position Type : Regular

Position Status : Part-time

Work Location : Vancouver British Columbia

We are helping our client, XX Bank to look for a Customer Service Representative at their Greater Vancouver Branches. If you are looking for an opportunity to grow and learn in financial services, join our client to expand your experiences in financial services, customer relations, and banking.

Our client is a rapidly growing bank in Canada that allows you to broaden and deepen your experiences in the financial services sector.

Job Duties :

  • Accept cash / check deposit from Customers.
  • Accept and process cash withdrawal and payment orders from Customers.
  • Perform cash auditing
  • Balance daily transactions against related banking general ledger.
  • Prepare large cash transaction / suspicious transaction reports.
  • Cross sell bank products and services to customers
  • Record all transactions promptly, accurately and in compliance with banking procedures
  • Identify referral opportunities and make relevant referrals
  • Ensure compliance with all internal controls and established policies and procedures.
  • Other duties and projects as assigned by management.
  • Qualifications :

  • Fluency in Mandarin Chinese
  • High school diploma. University degree in business studies an asset
  • Previous experience at financial institution
  • Clerical, administrative, cash handling, sales and customer service experience preferred
  • Good knowledge of customer service principles
  • Good computer skills
  • Key Qualifications :

  • Strong numerical ability
  • Excellent Listening and Communication Skills
  • Teamwork
  • Accuracy and Attention to Detail
  • Decisiveness
  • Time Management. Able to multitask as needed
  • Problem Solving skills
  • Relationship Driven
  • Customer Service Oriented
  • Work Effectiveness / Efficiency
  • Honesty and Integrity
  • Benefits

    Our client XX Bank is an equal opportunity employer that embraces diversity. They stand behind the growth of their employees to help them achieve their visions and goals.

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