Operations Manager, Ecommerce & Merch
Vancouver, British Columbia
6d ago

BBTV’s E-commerce division offers premium Merchandising solutions to the creator community that establish brand longevity and a lasting connection to fans.

We seek a detailed oriented, entrepreneurial Operations Lead to join our team.

The ideal candidate demonstrates comprehensive ownership over the supply chain and customer service helping maximize margin performance.

The individual plays a critical role in helping to build, manage and optimize systems that strengthen our value proposition supported by an understanding of the customer journey.

The role requires acute organization and attention to detail to efficiently contribute value to our offering for partners and customers alike.

Working directly with the Director of Ecommerce this role is paramount to the success of BBTV’s Merchandising platform.

We’re passionate about our work and we have fun doing it!

Responsibilities :

  • Aptly support the eCommerce team by implementing various store / product initiatives
  • Full management of vendor relationships and an accompanying end to end processes
  • Monthly settlement of vendor invoices and receiving reports
  • Buying and inventory management
  • 2+ years of procurement and sourcing flow and responsibilities
  • Communicate with the team on deliverable status, project efficiencies and issue resolution
  • Build and monitor SEO optimization tools for the roster of online stores
  • Balance simultaneous projects, evaluate workload and prioritize based on department goals
  • Work closely with Customer service team on end to end process for issue resolution
  • Define and redefine service tools and use case outlines including return policy
  • Establish Service protocols with new suppliers
  • Manage customer chargebacks and related financial / logistical inefficiencies
  • Evaluate, expand and retain a network of manufacturing and 3PL partners
  • Work independently utilizing department tools / resources to accomplish tasks and projects
  • Effectively manage the day to day contact with multiple supply partners on deliverables.
  • Ownership of online store environment and fulfilment systems.
  • Maintain working knowledge of garment industry standards including print and finishing techniques
  • Actively manage Vendor Analysis seeking and improving the network of product solutions.
  • Define and deliver department playbook for growth across distribution channels.
  • Manage department reporting including data for weekly meetings
  • Enhance department efficiency by providing support on special projects as assigned
  • Contribute to the development of store support offerings (apps, resources, etc.)
  • Maintain high working knowledge of store projects and product strategies
  • Actively participate in a department meeting and discussion with talent management
  • Effectively execute and drive assigned projects through to completion
  • Provide support to department Project Coordinator as required.
  • Requirements :

  • Bachelor's degree in Business, Business Management or related field.
  • 3-5 years of experience with a consumer brand or agency.
  • Buying and inventory management is a must.
  • Experience working in Ecommerce platform a plus - Shopify, Magento, Big Cartel
  • Project management skills with experience using Asana, Jira, Wrike or related solution.
  • Proficiency in analytical and project tools including Microsoft Excel and relevant Google business applications
  • Understanding of SEO dynamics and functionality
  • Hands-on operations and / or inventory management experience in a brick and mortar and / or online retail environment.
  • Strong numerical and analytical aptitude with a high proficiency creating and managing a suite of integrated system tools.
  • Proven track record of managing and executing large projects from start to finish, and effectively communicating recommendations.
  • Highly organized with exceptional attention to detail, able to manage multiple, competing for priorities simultaneously.
  • Excellent business judgment, strong written and oral communication skills, and a practical, common-sense approach to getting things done.
  • Support Sales and Marketing decisions via in-depth understanding and implementation of developed tools.
  • Development of relevant reporting suite including sales / market data for team meetings.
  • A true team player comfortable being the focus of a group who also works independently.
  • Be fearless but thoughtful in the pursuit of results and thrive in an environment where tactical and strategic activities help maximize performance.
  • About BBTV

    At BBTV, our team is everything. We offer competitive compensation packages, rapid career advancement, flexible hours, and operate on a horizontal management structure that rewards creativity and values transparency.

    Our state-of-the-art open-concept office is built to give you the perfect balance of work-and-play.

    From the fully stocked games room, lounge spaces, movie theatre, and in-house automated barista, to healthy snacks, gym passes, and a culture committee (in charge of frequent outings and team-building events), we’re not your typical 9-5 gig.

    Today, we are the third largest video property on the planet (behind only Google and Facebook) and have built digital networks alongside the likes of the NBA and The Huffington Post.

    So if you love collaborating, innovating, and pushing yourself to excellence, let’s talk!

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