Brandt is currently seeking a Service Manager for our London, ON location.
The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement).
This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.
Duties include, but are not limited to :
Managing service workflow
Enforcing standards, policies, and reporting practices are followed to established standards
Development and management of the Service Department budget to meet financial and operational goals
Preparing quotes for customer work orders; opening & closing work orders
Inspect / operate customer equipment as part of resolving concerns / diagnostics
Monitor service revenue and expenses monthly
Ensure work is performed according to established safety and industry standards
Reviewing employee performance against goals on an ongoing basis
Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
Must be proficient in using work-related desktop applications and web-based productivity applications
Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
A recent driver's abstract will be required
Demonstrates a strong commitment to occupational health and safety
5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management / supervisory experience in the heavy duty equipment industry
Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers