Customer Service representative - Biilingual
Core Informatics
Ottawa, Canada
7d ago

With 70000 extraordinary minds on our global team, each one of us at Thermo Fisher has an important story to tell. Whether we’re helping customers to fight disease, making sure our air is clean, or solving cold cases, our stories involve thousands of important projects that improve millions of lives.

Our dedicated sales professionals are laser focused on delivering our customer value proposition accelerating innovation and enhancing productivity.

With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

The Customer Service Representative’s role is to provide exceptional service to both external and internal clients to achieve business goals and objectives.

Communication occurs via automated call distribution, email, fax, or other channels.

5 Reasons to Work at Thermo Fisher Scientific

Key Responsibilities :

  • Responds to and resolves internal and external customer requests and inquiries which may involve pricing, product availability or returns, and delivery.
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  • Interacts with multiple areas including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely and accurate shipment of product and issue resolution.
  • Identifies customer needs, and appropriate course of action within established performance expectations and departmental procedures.
  • Assesses situation and escalates issues as appropriate.
  • Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.
  • Stays abreast of new processes and initiatives within the company.
  • Completes all other duties as assigned.
  • How will you get here?Education and Experience :

  • Fluently Bilingual French and English both Written and Oral
  • High school diploma
  • 1 year call center or customer service experience.
  • Must be proficient in Microsoft Office, including Word, Outlook and Excel
  • Willingness and ability to adhere to structured telephone schedule.
  • Strong keyboarding skills.
  • Demonstrates superior communication including active listening and questioning skills.
  • Ability to exhibit patience and empathy.
  • Ability to diffuse customer dissatisfaction.
  • Excellent problem solving skills.
  • Professional written and verbal skills.
  • Demonstrates attention to detail and quality.
  • Ability to multitask and work in fast paced environment.
  • Works independently and demonstrates resourcefulness.
  • Ability to readily learn and apply new information.
  • Excellent interpersonal skills / friendly and outgoing personality; enjoys assisting others.
  • Adaptable and flexible.
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