Senior Interaction Designer (IxD)
Toronto, Ontario, Canada
5d ago

What is the opportunity?

It’s an exciting time to join the RBC Digital Design Group.

We’re transforming our digital platforms with the goal of becoming an industry leader in delivering exceptional client experiences.

To achieve this, we’re building digital teams that will be pushing design, creativity and technical innovation in everything we do.

For Interaction Designers with big ideas, it’s an opportunity to shine.

Our goal is to make every RBC customer touchpoint consistently outstanding. Supported by extensive user research and testing, you’ll have a deep understanding of our customer needs as you conceptualize and execute great web and native app experiences.

You’ll ensure each interaction between the user and the RBC brand is intuitive, satisfying and memorable.

Comfortable within agile team environments and an iterative process, you’ll be collaborating with interdisciplinary team members and stakeholders as you analyze, design and convey your mobile and responsive design vision.

A natural problem solver, communicator and facilitator, you’ll be involved in every step of the process from idea generation to implementation.

You not only see the big picture, you understand all the micro interactions that contribute to a clean, beautiful experience.

What will you do?

  • Employ user-centered design principles and techniques to optimize the client experience for new and existing RBC products and features
  • Work closely with analysts, product sponsors, managers and development teams to understand and execute on business requirements
  • Develop artifacts such as user journeys, sitemaps, and prototypes to effectively communicate interaction and design ideas
  • Collect and analyze user behaviour by planning, executing, and reporting on various research and testing methods (ethnographic studies, card sorting, usability testing, A / B testing, surveys)
  • Participate in design review sessions with project teams, gain consensus and get approvals on design deliverables
  • Closely collaborate with a core team, including Visual Designers, Content Writers and other design disciplines
  • Work with the Product Design Lead to ensure that usability deliverables meet project timelines, budgets, technical and scope constraints
  • Gauge the usability of new and existing products and making constructive suggestions for change
  • Constantly apply your exceptional eye for detail and passion for quality
  • What do you need to succeed?


  • BA / BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), Human
  • Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
  • A minimum of 5 years of experience in designing usable interfaces across multiple channels and platforms
  • Experience in an applied research setting including experience integrating user research into product designs and design practices
  • Demonstrated ability to articulate design strategy, rational and logic; describing benefits and highlighting
  • risks associated with design decisions
  • Demonstrated expertise with design, prototyping, and research tools such as Sketch and Axure RP, InVision,
  • Nice to have

  • MA / MS degree or certification in Design (e.g. interaction, graphic, visual communications, product,
  • industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
  • Strong understanding of strengths and shortcomings of different research methods, including when and
  • how to apply them during each product phase
  • Appreciation for the potential of 'design thinking'
  • Strong interpersonal, presentation and communication skills
  • Proven problem-solving abilities
  • Appreciation of critique, collaboration and co-authorship
  • Experience working within a large organization and within an agile environment
  • The curiosity to tinker
  • Amazingly positive outlook
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.

    S. and 37 other countries. For more information, please visit .

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.

    Disability-related accommodations during the application process are available upon request.

    City : Toronto

    Address : 88 Queens Quay

    Work Hours / Week : 37.5

    Work Environment : Office

    Employment Type : Contract

    Career Level : Experienced Hire / Professional

    Pay Type : Hourly

    Required Travel (%) : 0

    Exempt / Non-Exempt : N / A

    People Manager : Yes

    Application Deadline : 10 / 29 / 2018

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