Client Intake Specialist - Afternoon Shift

Bayshore

Mississauga, ON, Canada

1d ago

Client Intake Specialist - Afternoon Shift(

Job Number : 19003767)

Primary Location

ON-MississaugaMarketingEmployee Type : Full-Time

Who are we ?

Bayshore HealthCare isone of the country’s leading providers of home and community health careservices and is a Canadian-owned company.

With over 100 locations across thecountry, including home care offices, pharmacies and infusion clinics, Bayshorehas more than 13,000 staff members and provides care to over 350,000 clients.

We are dedicated to enhancing the quality of life, dignity and independence ofall Canadians, by providing customized care plans and solutions that allow clientsto remain in the comfort of their own homes.

We have been a recipient ofCanada’s Best Managed Companies award since 2006.

It is our mission todeliver passionate and caring service to all Canadians every visit,every time. We are the sum of our people.

Join the Bayshore family and helpus continue to go above and beyond to deliver a positive experience to thelives of our clients and their families.

Who are you?

Are you passionate about helpingpeople? Do you love the idea of making someone’s day better? Do you haveexceptional communication skills?

If so, we would love to meet you!

Note : Working Days and Hours : Tuesday, Wednesday and Friday 4 : 00pm to 11 : 00pm Shift

DUTIES ANDRESPONSIBILITIES

Respond with compassion and empathy to callers looking for information about services provided by all Bayshore HealthCare divisions.

Understand caller’s needs and provide direction as to the appropriate Bayshore offering.

Manage the inquiry process. Provide information about Bayshore services to families; book assessments with local Home Health branches;

provide consistent follow up with families and branches.

Accurately record client information in our CRM to ensure up-to-date family information and status.

Provide effective and efficient service over the telephone.

Assist with administrative duties as necessary.

Support internal / external audit process.

Complete other tasks as requested.

Qualifications

What are we looking for?

Education

University / College education or equivalent combination of education and experience.

Experience

Experience within a call centre / customer service environment.

Strong computer and typing skills necessary, including Word and Excel. Previous experience with CRM an asset.

Ability to multi-task; talk on the phone and take notes on the computer.

Experience within a healthcare environment preferred.

3+ years’ experience : history of success positioning and selling solutions to businesses or consumers.

Demonstrated ability to assess family situations and quickly develop solutions based upon family needs.

Ability to work under pressure.

Ability to work independently within a team environment.

Exceptional interpersonal and communication skills. Must be compassionate and caring.

French language skill is an asset.

What can we offer you?

Regular shifts

Health and dental benefits

Overtime if desired

A sense of community, of belonging to the Bayshore family!

Apply

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