Business Unit Spotlight :
TELUS Broadband Networks
The Broadband Networks team is delivering a world-class customer experience by expanding our fibre-optic infrastructure directly to homes and businesses across B.C. and Alberta.
The investment will ensure speed and capacity for generations to come, and create the foundation for access to future solutions like the connected home, smart cities, and our TELUS Health applications.
This program is helping enable innovation in the delivery of education, healthcare solutions and consumer & business products and services while putting Canadian communities at the forefront of the emerging digital economy.
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What YOU Do :
The Broadband Networks team is looking for a dynamic, enthusiastic and self-directed individual with a proven track-record of delivery.
As a Senior Business Analyst, you will play an instrumental role in leading multiple projects to deliver system and value chain capabilities as part of our Fibre Inventory Fulfillment & Assurance (FIFA) roadmap for consumer customers.
Your primary responsibility will be leading a cross functional team to plan and execute system capability and process improvements to deliver a Customer First experience for our consumer PureFibre customers.
Collaboration across business units and with key stakeholders to develop, and execute on these initiatives with multi-faceted complexity and business impact is a key part of being successful in this role.
Accountabilities include :
Advancing software and system solutions from Concept through to Delivery by focusing on desired outcomes
Developing roadmaps to support full delivery of capabilities
Providing updates to advance funding and meet governance requirements
Facilitating requirements and defining user stories with cross-functional stakeholders in our Channel, Installer and Support teams that support consumer customers
Developing business cases to assess and prioritize ideas
Providing high level assessments of impacts of changes to systems, tools and processes
Participating & providing input into design of solution
Communicating with stakeholders throughout the project life cycle
Development & execution of test plans
Process and user documentation
Measuring & evaluating post-deployment performance
Identifying continuous improvement opportunities
What YOU Bring :
We need someone with strong analytical skills including, business case development, requirements gathering, user-story development, software testing, process design methodologies to add bench strength to our team of high performing analysts
The ideal candidate will have a proven track record in testing and monitoring complex project, preferably in the telecommunications industry
Having strong leadership skills and supporting large cross functional teams will be essential to be successful in this role as will having a great sense of humour
It’s a given that you’ll be a great all-round communicator with strong Microsoft (MS) PowerPoint, presentation and facilitation skills as well as the ability to manage a variety of stakeholders to solve problems, motivate people often including virtual team members
Having the innate ability to influence cross-functional stakeholders, over whom you have little or no authority over, and gain their buy-
in is what separates the good from the great
Outstanding business acumen with the ability to anticipate and develop strategies in a rapidly evolving telecommunication industry is a must
Bachelor degree or post-secondary diploma in Business, Computer Science, or Engineering, or equivalent education and / or experience
Business Analysis & Project Management certifications would be an asset
What YOU Get :
Great pay, profit sharing bonus, optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a DC Pension, flexible work styles, and more!
Work in highly strategic area within TELUS responsible for transforming the customer experience and reducing escalations
A diverse role that exposes you to a very wide set of stakeholders both inside and outside of TELUS
To be a member of a team that's 100% engaged and passionate about bringing PureFibre to our communities