ABOUT THE JOB
Exchanges & Returns Co-worker (20-34 Hours / week)
Position Description : Provide a positive customer service experience in the Exchanges and Returns Department to strengthen IKEA’s position as the best home furnishing store.
Responsibilities will include :
Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution
Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy
Thank the customer, offer a friendly closing and invite them back
Efficiently identify and label all returned products and place them in the confirmation room in a timely manner
Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards.
Ensure that returns / exchanges are done accurately and in a timely manner
Adhere to inventory control procedures
Follow all IKEA cashier balancing policies and procedures
Fill spare parts requests
Assemble furniture when required to determine quality / usage issues
Communicate the IKEA returns policy to other co-workers and customers
Resolve and follow-up on customer issues that extend beyond the immediate transactions
Communicate to managers customer issues / concerns about our Returns policy
Use available resources to educate yourself on product features, MHS / NSS, returns systems and customer interaction skills
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers
Assume responsibility for other tasks and projects as they occur
Key requirements & qualifications for this position :
Previous experience in a fast paced customer service, cashier or returns position will be considered an asset
Proactive and courteous customer approach
Good communication skills
Willingness to share your knowledge and learning
Interest in home furnishings
Ability to lift 50 lbs. (25 kg) and ability to operate a pallet jack
Working for IKEA means : Growing Together
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
We Hire Straightforward, Down-To-Earth People
IKEA co-workers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-
workers why they stay, their number one response is "because of the people".
Egos Parked At The Door
We're all co-workers. We're not big on fancy titles, corner offices or private jets, and we leave our egos at the door. Why?
Because it means you get to work as a team member, have fun and get on with the job.
Additional Information : Weekday, evening and weekend availability required.
All candidates must successfully complete a national background check