*Exchanges and Returns Coworker
Vancouver, Canada
4d ago


Exchanges & Returns Co-worker (20-34 Hours / week)


Position Description : Provide a positive customer service experience in the Exchanges and Returns Department to strengthen IKEA’s position as the best home furnishing store.

Responsibilities will include :

  • Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution
  • Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy
  • Thank the customer, offer a friendly closing and invite them back
  • Efficiently identify and label all returned products and place them in the confirmation room in a timely manner
  • Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards.
  • Ensure that returns / exchanges are done accurately and in a timely manner
  • Adhere to inventory control procedures
  • Follow all IKEA cashier balancing policies and procedures
  • Fill spare parts requests
  • Assemble furniture when required to determine quality / usage issues
  • Communicate the IKEA returns policy to other co-workers and customers
  • Resolve and follow-up on customer issues that extend beyond the immediate transactions
  • Communicate to managers customer issues / concerns about our Returns policy
  • Use available resources to educate yourself on product features, MHS / NSS, returns systems and customer interaction skills
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers
  • Assume responsibility for other tasks and projects as they occur
  • Key requirements & qualifications for this position :

  • Previous experience in a fast paced customer service, cashier or returns position will be considered an asset
  • Proactive and courteous customer approach
  • Good communication skills
  • Willingness to share your knowledge and learning
  • Problem-solving skills
  • Interest in home furnishings
  • Computer aptitude
  • Ability to lift 50 lbs. (25 kg) and ability to operate a pallet jack
  • Working for IKEA means : Growing Together

    Growing Together

    IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

    We Hire Straightforward, Down-To-Earth People

    IKEA co-workers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-

    workers why they stay, their number one response is "because of the people".

    Egos Parked At The Door

    We're all co-workers. We're not big on fancy titles, corner offices or private jets, and we leave our egos at the door. Why?

    Because it means you get to work as a team member, have fun and get on with the job.

    Additional Information : Weekday, evening and weekend availability required.

    All candidates must successfully complete a national background check

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