Dispatcher
BlueWave
Grande Prairie, AB
9d ago

Team & Location : Commercial Fuels Grande Prairie, AB

Team & Location : Opportunity Profile :

The Dispatcher is responsible for dispatching fuel and / or propane deliveries to customers as well as providing customer service support on incoming customer lines.

This position is also responsible to assist in the planning and forecasting of workloads based on the branch demands and growth, and would be required to work an on-

call schedule to ensure customer needs are being met.

Key Responsibilities :

  • Communicate directly with drivers (and brokers if applicable) for the purpose of managing current and upcoming delivery demand
  • Prepare delivery ticket selections within Infosys and manage day to day dispatching within AWE
  • Produce and review various reports. e. : performance reports, make necessary adjustments (K factors), run out report, follow-
  • up with drivers, new and canceled accounts report, outstanding tickets or special arrangement reports, truck reports

  • Review accounts put on STOP or canceled accounts to ensure tickets deleted
  • Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.), as needed
  • Review weekend and overnight customer service inquiries with respect to delivery and take the required action
  • Maintain DD table within Infosys and communicate to the delivery team as required
  • Utilize Infosys & AWE systems and reports to manage delivery operation
  • Assist / Train other staff on Infosys delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.)
  • Trouble-shoot truck computer system and communicate with inside / outside support when necessary with respect to AWE / CV30-
  • 31 software, hardware issues

  • Provide customer service support on incoming customer calls
  • Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products
  • Qualifications and Skills :

  • Minimum five years industry knowledge and experience required.
  • Basic computer knowledge required (Microsoft office)
  • Customer service experience required
  • Professional driving / other fleet dispatching experience an asset.
  • Company Profile :

    Parkland is unique. We fuel communities by safely delivering high-quality petroleum products to motorists, businesses, consumers and wholesale customers across North America.

    Through unrivaled dependability and service, we connect communities to the products they need to heat their homes, fuel their industries and drive their economies.

    Parkland is strong. We are one of North America’s fastest growing and largest independent distributors and marketers of fuels and lubricants.

    Our family includes Bluewave Energy, Columbia Fuels, Elbow River Marketing, Island Petroleum, Fas Gas Plus, Farstad Oil, Les Pétroles Parkland, Pioneer Energy, Sparlings, Superpumper Inc.

    and the Ultramar Brand. Parkland is growing. Our organization is powered by effective leadership, progressive strategies and industry-

    leading best practices but more importantly, it is driven by talented, customer-focused people who value integrity, innovation and quality.

    We are looking for good-natured, hard-working candidates who want to build a rewarding career in a dynamic and collaborative work environment.

    We are a family and our family continues to grow.

    Parkland is unique Parkland is strong Parkland is growing

    Our main priority at Parkland is our people. As an employee, you can expect a fair workplace, a professional work environment, competitive compensation, outstanding benefits, and a share in our success through the Employee Share Purchase Plan and our Annual Incentive Plan.

    Our preferred method of application is online at www.parkland.ca

    We thank all candidates in advance for their interest, however only those being considered will be contacted.

    Parkland Fuel Corporation is committed to the principles of Employment Equity.

    We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities.

    Parkland Fuel Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request.

    If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.

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