Service Associate
HSBC Group
Vancouver, BC, Canada
6d ago

Description

Global Vision. Local Focus. Things really are different here. A career with HSBC in Canada is truly an experience that few financial service organisations can match.

Here you will find yourself inspired and supported by colleagues whose daily responsibilities cross time zones, continents and cultures.

You will be motivated to aim for your highest aspirations, and enjoy the rewards of belonging to a diverse and growth-driven culture.

Canada is a priority market for HSBC. We remain focused on growing customers locally with our unique products, and we offer a full suite of solutions developed from our global connectivity and network.

HSBC has the institutional strength, capacity and commitment to support our Canadian client’s requirements here and around the world.

Employees who thrive at HSBC are service focused, entrepreneurial and driven. They show collaborative spirit and a quest for continuous improvement, while having the industry expertise and business acumen to deliver.

About Commercial Banking HSBC Commercial Banking operates in 54 countries and territories, covering the developed and developing markets that matter most to our customers.

Through our teams we connect businesses to opportunities, helping them thrive and grow. We work with a wide range of customers, from small enterprises to mid-

market companies and large multinationals, providing them with the tools they need to function efficiently. These include trade and receivables finance, global liquidity and cash management, multi-

currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance.

A Day in the Life of a Service Associate include the following : To provide operational and technical support and quality standards to Global e-

Commerce. Primarily to provide frontline customer service by telephone for HSBCnet customers. Principle Accountabilities :

  • Meet expectations in terms of speed, certainty and efficiency of response.
  • Understand needs in order to complete transactions and resolve issues quickly and efficiently.
  • Maintain superior and courteous service to internal and external contacts.
  • Provides training to customers and internal colleagues as needed
  • Ensure work area is maintained in accordance with HSBC standards.
  • Contributes to team-based approach in completing tasks and meeting internal and external stakeholder needs.
  • Participates in quality, regulatory and compliance training in order to meet performance targets.
  • Promote an environment that supports diversity and reflects the HSBC brand.
  • Global Channel Operations to include global security token management, monitoring HSBCnet clients against regulatory policies such as OFAC, management of Staff Hexagon
  • Responsible to comply with the HSBCnet Security & Controls guidelines, adhere to regular certifications and participate in improving internal control infrastructure.
  • Escalate all service or operations failures.
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Complete other responsibilities, as assigned.
  • Qualifications

    Knowledge & Experience / Qualifications :

  • Secondary school graduation.
  • Professional appearance and attitude.
  • Team player and development minded.
  • Good communication (verbal and written), customer service and interpersonal skills.
  • Ability to learn and operate new software and technology.
  • Detailed orientated with good time management and organizational skills.
  • Ability to multi-task
  • HSBC Proud In 2016, HSBC Bank Canada was named one of the Best 50 Corporate Citizens in Canada by Corporate Knights magazine for the fifth consecutive year.

    Here are some of the reasons why :

  • Career Development : Within your current role, as well as Canadian and international opportunities
  • Company Reputation : Offering prestige, strength, and longevity
  • Business Growth : Underpinned by our drive, and the highest banking standards
  • International Connectivity : Opportunities to network and build global relationships
  • A diverse workforce : Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
  • Corporate Sustainability : We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make
  • Learn more about HSBC HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the leading international bank in the country.

    We help companies and individuals across Canada to do business and manage their finances internationally through three global business lines : Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

    HSBC Group - one of the world’s largest banking and financial services with assets of US$2,492bn at 30 June 2017. Linked by advanced technology, HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.

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