Program Manager - EMR Implementation - TELUS Health
TELUS International
Vancouver, BC, CA
15d ago

Position Overview :

The Program Manager - EMR Implementation reporting to the Managing Principal - Provider Solutions, will be responsible for planning and managing implementation of Electronic Medical Record (EMR) and other technology solutions for large, strategic customers.

Responsibilities :

  • Manage delivery of a program to implement EMR and other technology solutions : Where the program is large ($ multimillion), complex and carries significant strategic importance Involving a wide range of internal and external stakeholders including Product Management, Sales, Operations, Customer Support, Marketing & Finance Leveraging large, cross functional teams Focusing on delivering high quality technology solutions to improve patient care
  • Employ rigorous project management discipline in all delivery work, including for example : status reporting; issues management;
  • budget management; forecasting; communications; and reporting key performance indicators

  • Implement strong governance and reporting to key internal and external stakeholders including clear escalation and risk management
  • Produce and deliver high quality presentations for executive audiences with clear messaging and story line
  • Proactively identify and resolve program issues, employing strong tactical and critical strategic thinking and engaging organizational resources as required
  • Required Knowledge :

  • Ability to leverage cross-functional organizational resources to resolve issues and achieve results
  • Working knowledge of project management best practices
  • Working knowledge of program governance best practices
  • Strong business and financial acumen
  • Understanding of the Canadian healthcare industry, EMR market, physician practice and clinical processes
  • Required Skills & Abilities :

  • Excellent program management and delivery skills
  • Strong Microsoft (MS) Excel & PowerPoint skills : Ability to construct reports and presentations with well-structured thoughts and presentation style
  • Ability to proactively identify and implement communication, risk mitigation and issue resolution strategies to ensure program success
  • Strong tactical and critical strategic thinking capabilities
  • Excellent interpersonal skills interacting with a wide-range of clinical, information technology (IT) and management professionals, including executives and governance bodies
  • Proficient at communicating at all levels of an organization
  • Excellent presentation, listening, and problem solving skills
  • Required Professional Designation / Certification :

  • Undergraduate or graduate degree in Business Administration, Health Informatics, Marketing, Health Services Management, clinical profession (e.
  • g. Nursing, Pharmacy) or related discipline

  • Project Management Professional (PMP), Certified Management Consultant (CMC) or equivalent designation / certification is an asset
  • Required Experience :

  • Minimum 7 years of experience working in project management, information systems, health services delivery, and / or clinical systems implementation
  • Experience leading without formal authority and working collaboratively across groups to achieve results
  • Experience managing the delivery of complex information technology projects with multiple integration points
  • Passion for making a difference in healthcare
  • Unwavering commitment to quality
  • Who is TELUS?

    We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities.

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

    Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

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