Senior Manager GSS Technical Consulting Manager
Hitachi Data Systems
Toronto, ON, CA,
27d ago

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business.

Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-

focused culture, and help drive our customers’ data to meaningful customer outcomes.

Senior Manager Technical Consulting Manager (CM)

Responsible for the ownership of Hitachi Vantara Managed Services engagements from a Global Solution Services delivery perspective, working closely with the Service Delivery Manager, the account team and senior level customers to ensure Hitachi Vantara adheres to contract requirements and deliverables while achieving high CSAT metrics.

  • Responsible for ensuring that Hitachi Vantara service delivery remains in program budget, for identifying areas of cost saving, continual service improvement and new business opportunities within the account.
  • Ensuring that our billing reporting is timely and accurate to recognize monthly Hitachi Vantara revenue attainment.

  • Setting up a governance structure between Hitachi Vantara and customer(s) with clearly defined and documented areas of responsibility.
  • Build superior relationships will customer and Hitachi Vantara senior level management based on mutual respect and trust.
  • Participate in Steering committee meetings at Director level and maintain oversight of all local service review meetings.

  • Liaise with Global Managed Services team for continuity of service and new service development.
  • To undertake full program management responsibilities for one or more solutions and services projects, including complex projects with multiple sub-
  • projects, providing an effective management interface to the Service Delivery Manager, Project Managers, staff, partners and suppliers.

  • Maintain financial control of the program, owning its P&L and reporting to Hitachi Vantara management and financial team.
  • Responsible for Service Delivery Excellence in a 7 x 24 x 365 operations environment. The Service Delivery Management will report to this role.
  • Qualifications

  • At least 10 years of management experience in a technical / IT Operation field
  • At least 5 years of experience within a professional services organization, or IT consulting services provider
  • College degree or equivalent work experience
  • Demonstrated ability to gain consensus in a diverse environment
  • Exercise strong verbal and written communication skills
  • Provide enthusiastic leadership to motivate technical professionals to high levels of performance
  • Demonstrate an ability to work in unstructured environments and situations providing self-direction and self-motivation
  • Demonstrate an ability to relate well to both customer business and technical staff
  • Positive interaction with sales teams and ability to create and maintain relationships
  • Demonstrate strong presentation skills
  • Demonstrate strong customer and business negotiation skills
  • Experience with developing and creating new service offerings
  • Experience with Partner development as it pertains to service delivery and certifications
  • Experience in writing detailed business / functional specifications documents
  • Proven ability to exercise good judgment and make sound business decisions with sparse data
  • Bilingual in English and French an advantage
  • Bachelor’s Degree or equivalent in IT Management or other related technology fields of study.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

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