Training Manager Content, Global AML
TD Bank Group
Toronto, Canada
18d ago

TD Description

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Department Overview The Policy, Training and Governance (PTG) team represents a dynamic and global centre of excellence within the Global Anti-

Money Laundering (GAML) function. PTG provides oversight, advisory services and administers development and control functions related to Policy, Governance, Reporting and Training.

PTG works with GAML partners to ensure that these intersecting activities effectively align with TD's AML Program and comply with regulatory requirements wherever TD operates.

Roles in this family also have a mandate to support the enterprise AML team with appropriate internal training and guidance on existing and new regulation as needed.

The Global AML Training function is responsible for the design, delivery and management of a robust Anti-Money Laundering, Anti-

Terrorist Financing, Anti-Bribery / Anti-Corruption and Global Sanctions (collectively AML ) Training and Awareness program across the organization.

The team’s mandate is to be a specialized global Compliance Training and Development function, managing an integrated end-

to-end AML Training and Development processes to assess requirements for, design, develop, implement, and sustain regulatory AML / ATF / ABAC / Sanctions training.

All of these activities have a reputational or regulatory impact to TDBG globally. The Training function partners with internal GAML SMEs, key TD stakeholders and external third party service providers.

The goal is to deliver AML Training and Development programs that satisfy regulatory requirements, successfully engage the individual learner and promote a culture of integrity and risk and compliance management throughout the organization.

Job Type Regular Job Status Full Time Hours M-F 9 to 5 Business line Other Job Category - Primary Anti-Money Laundering Compliance & Regulatory Relations Job Category(s) Anti-

Money Laundering Compliance & Regulatory Relations Job Description The Manager, GAML Training Content, reports to the AVP, PTG and is a specialized role with AML risk and compliance management breadth and knowledge.

The role supports the development of a wide range of training programs through extensive subject matter expertise, including specialized training for GAML professionals, awareness training for newly hired and existing employees across TDBG, and targeted training for areas across TDBG who manage specific money laundering or terrorist financing risks.

The Manager, GAML Training Content is also a people manager who provides ongoing coaching, guidance, training and communication to ensure the continued development of the team members. Job Requirements

  • Lead, develop, support and manage the design and build of training content for GAML training programs working with GAML SMEs, TD Learning & Development (L&D), and selected Vendors with the goal of ensuring that learning objectives are met and content is written in a way that ensures maximum benefit to learners.
  • Lead, develop, support and manage the required analysis and development of the training solution, providing requirements for design, content, and format
  • Maintain current knowledge of global AML risks across the financial industry, regulatory trends and changes and advising AVP and coaching direct reports with respect to this information
  • Work collaboratively with GAML SMEs to gain an in-depth understanding of their learning priorities, supported businesses, and policies and to validate content that has been developed in response to their identified learning priorities
  • As assigned, lead / provide input to and support the TDBG GAML Training Governance process and Training strategy with key TD, GAML and L&D stakeholders
  • Ensure that learning / training initiatives promote GAML goals and objectives and establish positive reputation for AML Training overall
  • Develop and manage strong relationships and work collaboratively with both internal and external SMEs, vendors, L&D, etc.
  • to ensure content that meets regulatory requirements and validate course content against established criteria, keep abreast of matters and escalate as necessary

  • Development, authoring and revision of training process documents and procedures, including both local and business-specific / regional variations, as required
  • Work with each GAML Unit to gain an understanding of their training needs to gradually develop and maintain common professional standards and practices for TDBG Global AML personnel
  • Oversee the development and maintenance of the annual internal Global AML training calendar delivering a curriculum that incorporates technical and soft skills and maintain a learning library
  • Develop and incorporate sound evaluation and measurement strategies and tools in learning / training solutions
  • Evaluate the effectiveness of training programs and the learning objectives were met for training participants
  • Project management of all Global AML Training content development, in support of GAML SME partners
  • Leads and / or supports periodic global regulatory examinations and external / internal audits with respect to request for information regarding training, reviewing, packaging and providing information directly to the requesting party
  • Represents GAML on projects (as required) on TD's enterprise learning, development, and training programs.
  • Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes.
  • Proactively identify matters that require additional attention, a change in status, or further escalation or review, and liaise with the appropriate partner to rectify same

  • Act as a brand ambassador for PTG, GAML and the bank, both internally and / or externally.
  • As a people manager,

  • Lead and develop a team of AML professionals responsible to develop the content and strategy for the annual awareness training program and specialized training programs
  • Provide guidance, coaching and development to ensure operational results and personal / professional development are achieved
  • Supports the AVP in growing the team's expertise to align with enterprise demand and direction by sharing knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams and continually look for ways to provide and enhance the value delivered
  • Fosters a cohesive team and the promotion of a positive work environment
  • Additional Information Qualifications

  • University degree or equivalent preferred or progressive work experience
  • Extensive experience in an AML, operational risk, or compliance role, or strong business expertise
  • People management including skill in mentoring and coaching a team
  • Prior financial services experience and knowledge of TD Businesses preferred
  • People and business management experience and proven ability to lead, coach and guide team members
  • Excellent analytical, writing, development and editing skills to ensure consistency and quality in training materials
  • Advanced knowledge of legal and regulatory environment requirements for federally regulated financial institutions and industry best practices, as well as current and emerging trends, and products and services
  • Well-developed project management, interpersonal, problem-solving with a proven ability to develop project plans and independently coordinate and complete projects
  • Proven communication and facilitation skills to communicate effectively with compliance subject matter experts in determining training content
  • Excellent relationship management to effectively manage relationships across many levels of the organization and multiple lines of business
  • Demonstrated experience translating complex information into concise, plain language
  • Strong ability to apply critical thinking and to exercise sound judgement in making decisions and escalating, as appropriate
  • Excellent interpersonal skills with proven ability to work as part of a team as well as with multiple stakeholders
  • Ability to manage multiple projects and initiatives, prioritize workloads and meet deadlines, and perform under pressure and within tight time constraints
  • Self-motivated, enthusiastic, organized, and a results-oriented person
  • Ability to contribute to strategic direction of PTG and provide advice to senior leadership
  • Ability to establish goals and objectives that support the strategic plan
  • Ability to influence others' actions and decisions without express authority
  • Ability to identify and recommend process improvements and / or automation opportunities to enhance the productivity and operational efficiency of the team
  • Proficiency with PC applications ( MS Office tools)
  • Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

    We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

    If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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