The Commercial Service and Installation Technician, under the direction of the Regional Manager, will primarily be responsible to install and trouble shoot cable and telecommunications systems within businesses in commercial settings.
The Commercial Service and Installation Technician must demonstrate an aptitude for learning new technologies, must work systematically and efficiently, and must demonstrate a high level of integrity and work ethic.
This is as much as a technician position as it is a customer service position. Intek is looking for applicants that have exceptional customer service skills and communications skills.
Intek will be requesting current or prior metrics information, including Repeat, CMP and QA numbers.
Intek Communications Inc offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings.
Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services.
Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.
Communication - Expresses and transmits information with consistency and clarity.
Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
Accountability - Takes ownership of personal workload, as well as the workload of employees under his / her direction.
Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve.
Use logic and analytical methods to come to realistic solution.
Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and / or achievements of others.
Time Management - Balances a myriad of tasks; prioritizes duties as needed. Organization - Able to keep tools, equipment, materials, the vehicle and the workplace organized.
Works in a systematic and efficient manner.
Operate and drive vehicles to varying customer location
Greet customers and discuss type, quality, and quantity of products or services required
Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
Install, connect, disconnect and relocate cable outlets, digital boxes and modems
Evaluate the customers services and equipment to verify that they are working within the specifications
Converse with customers, ensure customers understand and approve of the work to be done
Work at heights and on ladders, as required
Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
Maintain a high level of product and service knowledge
Maintain a professional appearance, demeanour, and attitude at all times
Educate customer on how to use the products / services installed
Ensure that customers are satisfied with the services and products
Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
Participate in any required company training
Document and close all calls to provide a record of work completed
Meet the Key Performance indicators as outlined by Intek
High school diploma, GED, or equivalent
Valid driver's licence with a clean driver's abstract
Valid auto insurance
Clean criminal record check
1-3 years or more experience in Telecommunications Service and Installation, (specifically the cable field)
1 year or more experience completing home phone and a great knowledge of NSL
Previous commercial experience is an asset.
Demonstrated aptitude for learning new technologies
Ability to effectively communicate technical concepts to non-technical consumer
High level of integrity and work ethic
Ability to prioritize and manage conflicting demands
Ability to work individually as well as part of a team
Flexible hours including nights, weekends, and holidays
Ability to maneuver and climb a 28 foot 75lb extension ladder
Use of hand tools including but not limited to electric drills
Hazards associated with conducting work outdoors
Interaction with customers / clients, and the public at large
Daily driving to and from work locations with a focus on courtesy and safety
Operation of laptop computer and cell phone
Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.
e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.