This role is critical to SG success and our business operations in the British Columbia gaming market.
The Supervisor will be responsible for the day to day supervision and scheduling of our Field Service operations based in the Vancouver and greater Vancouver area.
He is responsible for the ongoing support and maintenance of all SG gaming equipment supplied to the Casinos in the designated area, the British Columbia market.
This job will be remote in nature and report to a remotely based Manager. As a result, you should be a self-motivated and organized resource with the ability to schedule and plan support efforts based on constantly changing work priorities and demands.
You will be solely responsible for the scheduling and management of our technical team that works in your area. A high level of communication to your team, your management and your customers will be expected at all time.
Due to the nature of our business and varying demand your duties will also include onsite installation and support of your team as needed.
You will lead a team of Technicians and be pivotal in their understanding and ongoing knowledge of products they support.
You will also provide learning opportunities for new hires when they join the team.
You will also be responsible to appraise team members annually. You will also be expected to address any performance concerns with team members.
Ability to plan and schedule a technical support team based on business demand using statistical data in order to provide sufficient technical coverage at all times
Day to day management of all the personnel working in your designated area to ensure customer expectations are met and exceeded
Management and tracking of relevant business data required in SG systems to ensure accuracy and compliance to SG working standards.
Critical thinking and the ability to develop solutions to unexpected problems, issues or demands.
Assist in the cross-training of new hires and existing staff on an ongoing basis
Appraisal of your direct reports and working with them to meet personal goals
Maintenance SG Field Service standards within your working group at all times
College degree, technical training diploma or a combination of education and demonstrable experience
Required Experience :
At least 2-3 years of experience supervising a functional department or a support team
Service management and call dispatch experience would be beneficial
Knowledge, Skills, & Abilities :
Supervisors skills to plan and control the workload
Ability to use computer based applications and tools to manage day to day and reporting / tracking tasks
Ability to coach, train, facilitate, supervise, and lead teams effectively
Project management and leadership skills
Ability to resolve personnel problems
Effective oral and written communication skills
Ability to prioritize a variety of tasks
Ability to multi-task is required
Strong problem solving skills an critical thinking
Strong analytical skills
This is a remote position and it primarily home based. An SG vehicle will be provide for work use.
Please note that due to the nature of the Casino and Gaming business and abased on the criticality of an issue you may occasionally be required to work in the evening or on weekends