Senior operations coordinator
Federal Public Service
Quebéc, CA
9d ago

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation.

All information received in relation to accommodation will be kept confidential.

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

  • Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
  • Applicants can modify their application / resume at any time BEFORE the closing date indicated on the job advertisement.
  • Applicants can verify the status of their applications, at any time.
  • Applicants can be notified electronically of tests or interviews and results.
  • For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
  • To submit an application on-line, please select the button "Apply Online" below.

    Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

    Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below).

    Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples.

    Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

    Resumes will be used as a secondary source to validate the experience described in the cover letter.

    Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.

    Normally, applicants will not be solicited for incomplete or possible missing information.

    Part of the job could be done by telework, this have to be discussed and approved prior to nomination.

    Strategic Functions :

    The Senior Operations Coordinator is responsible for assessing our performance in relation to welcoming visitors, managing revenue and expenses, as well as offering solutions and making improvements.

    The Coordinator must be involved in the analysis and implementation of new projects, products, concepts, and formulas aiming to improve the visitor experience.

    They will also be responsible for various special projects relating to the region, our partners, the National Office authorities, and Indigenous peoples.

    When coordinating operations, in addition to providing leadership within the department, the Coordinator must also respect and consider the priorities of the Agency, the Field Unit, and their colleagues in other departments (Asset Management, Finance, Communications, and Human Resources).

    This individual must develop and maintain good working relationships and communications with staff and create an atmosphere that is conducive to achieving goals.

    Operational requirements :

    The Senior Operations Coordinator at La Mauricie National Park plans, coordinates, and manages all seasonal operations within the established timelines and aims to provide high-

    quality service to the Park’s two hundred and fifty thousand visitors. Occupying an area as large as the island of Montreal, at 536 km², the Park offers recreational activities all year round.

    Operations run seven days a week, 350 days a year. The Coordinator will oversee the staff responsible for maintenance and reception at the two reception centres, the winter pavilion, a dozen gatehouses, as well as three campgrounds and their sanitary facilities, and for maintenance of the Parkway and the day-

    use areas.They will also directly oversee a team of visitor experience specialists, dozens of students, seasonal and permanent employees, concession holders, and contractors.

    Specifically, the Coordinator will be responsible for supervising, developing, training, motivating, assessing, and recruiting human resources.

    They must ensure compliance with the collective agreement and the Agency’s policies on visitor experience as well as health and safety and must endeavour to improve working methods and techniques.

    Working closely with the Manager, the Coordinator must prioritize actions to meet clients’ needs and assess daily visitor capacity.

    They will supervise procurement, leasing, and purchase of supplies and equipment required for visitor services. The Coordinator is responsible for communication products and must ensure the timely production and delivery of customer service tools, such as hiking maps, general and regulatory signage, special activities, and communication products for both the employees and the public.

    Work environment

    Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

    Intent of the process

    Employees at the same group and level or equivalent and with the same employment tenure will be considered for deployment.

    If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

    Information you must provide

    Your résumé.

    A covering letter in 2,000 words (maximum)

    In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

    Graduation with a degree from a recognized university

  • Experience managing human and financial resources (including income and expenses) in a recreation, tourism, hospitality management;
  • Experience establishing and implementing collaborative and contractual agreements;
  • Experience in multiple aspects of the planning, development, pricing, promotion and / or delivery of a variety of programs, activities, operations, services and / or facilities in a tourism related context;
  • Significant experience in the delivery of operations and services in a tourism context (ie : hotel, museum, or parks environment).
  • Significant experience is defined as the depth and breadth of experience generally acquired in performing duties for a minimum of five (5) years.

  • ASSET : Experience in liaising with Aboriginal nations.
  • The following will be applied / assessed at a later date (essential for the job)

    Bilingual - Imperative (BBB / BBB)

  • Knowledge of current and emerging tourism trends, of the industry leaders, of the current offer and of the industry challenges and opportunities;
  • Knowledge of the operational and management principles of the public and / or private tourism industry;
  • Knowledge of the principles, theories, practices, tools and techniques associated with the analysis and evaluation of visitor experience opportunities;
  • Knowledge of good practices in performance management.
  • Ability to rapidly integrate and apply new information and concepts related to touristic sites management which are built on cultural resources;
  • Ability to manage human and financial resources;
  • Ability to communicate effectively both orally and in writing;
  • Ability to manage the entire operational cycle of a tourism business;
  • Ability to manage several complex issues and initiatives simultaneously;
  • Ability to establish and maintain relationships with external partners and contractors;
  • Ability to advice senior management.
  • Organize, orchestrate and evaluate work
  • Mobilize and establish strong relationships
  • Takes responsibility
  • Make things happen
  • Flexibility
  • The following may be applied / assessed at a later date (may be needed for the job)

  • Willing to work irregular hours, overtime, on weekends and on statutory, provincial and territorial holidays, when required;
  • Willing to travel on occasion;
  • Possession of a valid driver’s licence OR personal mobility to the extent normally associated with the possession of a valid driver’s licence, within the limits of the Treasury Board Directive;
  • Willingness to wear a Parks Canada uniform when required.
  • Conditions of employment

    Reliability Status security clearance - Obtain and maintain a security clearance

    Other information

    The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

    We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

    Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

    The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments.

    If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

    Information received relating to accommodation measures will be addressed confidentially.

    The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act.

    Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

    In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes.

    Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

    Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

    Tips for applicants :

  • Please provide complete and thorough details of your education and experience.
  • Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples / details for each Experience element, as applications will be screened only on the information provided.
  • Failure to provide sufficient information may result in your application being screened out of the competition.
  • Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-

    appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid.

    Please contact Marise Lévesque, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

    Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-

    800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

    We thank all those who apply. Only those selected for further consideration will be contacted.

    Contact information

    Marise Lévesque - Human Resources Manager Date modified : 2018-10-25

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