We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation.
All information received in relation to accommodation will be kept confidential.
The client organization will accept applications on-line only.
All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
To submit an application on-line, please select the button "Apply Online" below.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below).
Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples.
Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.
Resumes will be used as a secondary source to validate the experience described in the cover letter.
Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Part of the job could be done by telework, this have to be discussed and approved prior to nomination.
Strategic Functions :
The Senior Operations Coordinator is responsible for assessing our performance in relation to welcoming visitors, managing revenue and expenses, as well as offering solutions and making improvements.
The Coordinator must be involved in the analysis and implementation of new projects, products, concepts, and formulas aiming to improve the visitor experience.
They will also be responsible for various special projects relating to the region, our partners, the National Office authorities, and Indigenous peoples.
When coordinating operations, in addition to providing leadership within the department, the Coordinator must also respect and consider the priorities of the Agency, the Field Unit, and their colleagues in other departments (Asset Management, Finance, Communications, and Human Resources).
This individual must develop and maintain good working relationships and communications with staff and create an atmosphere that is conducive to achieving goals.
Operational requirements :
The Senior Operations Coordinator at La Mauricie National Park plans, coordinates, and manages all seasonal operations within the established timelines and aims to provide high-
quality service to the Park’s two hundred and fifty thousand visitors. Occupying an area as large as the island of Montreal, at 536 km², the Park offers recreational activities all year round.
Operations run seven days a week, 350 days a year. The Coordinator will oversee the staff responsible for maintenance and reception at the two reception centres, the winter pavilion, a dozen gatehouses, as well as three campgrounds and their sanitary facilities, and for maintenance of the Parkway and the day-
use areas.They will also directly oversee a team of visitor experience specialists, dozens of students, seasonal and permanent employees, concession holders, and contractors.
Specifically, the Coordinator will be responsible for supervising, developing, training, motivating, assessing, and recruiting human resources.
They must ensure compliance with the collective agreement and the Agency’s policies on visitor experience as well as health and safety and must endeavour to improve working methods and techniques.
Working closely with the Manager, the Coordinator must prioritize actions to meet clients’ needs and assess daily visitor capacity.
They will supervise procurement, leasing, and purchase of supplies and equipment required for visitor services. The Coordinator is responsible for communication products and must ensure the timely production and delivery of customer service tools, such as hiking maps, general and regulatory signage, special activities, and communication products for both the employees and the public.
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Intent of the process
Employees at the same group and level or equivalent and with the same employment tenure will be considered for deployment.
If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.
Information you must provide
A covering letter in 2,000 words (maximum)
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Graduation with a degree from a recognized university
Significant experience is defined as the depth and breadth of experience generally acquired in performing duties for a minimum of five (5) years.
The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative (BBB / BBB)
The following may be applied / assessed at a later date (may be needed for the job)
Conditions of employment
Reliability Status security clearance - Obtain and maintain a security clearance
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.
We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.
Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments.
If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act.
Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes.
Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
Tips for applicants :
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-
appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid.
Please contact Marise Lévesque, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-
800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
We thank all those who apply. Only those selected for further consideration will be contacted.
Marise Lévesque - Human Resources Manager Date modified : 2018-10-25