The Inside Sales Consultant is responsible for selling to customers via telephone or email. Sales primarily made through inbound calls as well as outbound call to chat enquiries and marketing activity.
Requires in-depth technical knowledge of the product. Proactively contacts customers for the purpose of identifying and selling new and additional products and upgrades.
May also be involved in order fulfillment, post-sales or administrative related activities and will perform associated Salesforce activity Additional responsibilities include updating customer profiles and other system records and recording marketing feedback.
For contacts which are clearly not about acquiring Intuit offerings, the Inside Sales Consultant either deals with the immediate need or gets the customer to the appropriate resource.
Since the Inside Sales Consultant is a primary contact for customers, it is critical that they live the Intuit values and the brand in their interactions.
Determines customer needs in order to understand if our product has impact to them
Possesses negotiation skills to profitably direct and manage the customer relationship
Identifies best practices and lessons learned from other customers and shares insights with customers and Intuit
Able to work with customers to identify and resolve issues quickly and ensures organization addresses issue’s root cause
Collaboratively identify priorities and develop solution recommendations with the customer based on expected outcomes
Identifies and considers innovative approaches to situations or problems
Ability to flex from one priority to another role modeling for other employees
Accepts new or radical ideas with an open mind; avoids snap reactions
Demonstrates strong foundation of business fundamentals, measurement, and business finance
Explains financial benefits of Intuit purchases for critical customer business decisions
Describes business issues and trends for Intuit in terms of the industry / competition - its market position, niche, etc
Provides feedback to mgmt. on key product / solution pricing, delivery and service issues and considerations
Listens to and provides feedback without defensiveness and uses to enhance own communication
Employs appropriate methods of persuasion when soliciting agreement
Demonstrates both empathy and assertiveness when communicating a need or defending a position
Ensures important messages are clearly understood
Demonstrates effective presentation skills
Actively works at developing proficiency in selling skills and tools
Poses questions to identify customer needs, goals, degree of interest, and ability to commit
Helps customers to understand the value they will derive from the solution
Anticipates possible objections and proactively prepares responses to counter them
In service to growth, builds internal relationships within your own business unit that improves outcomes
Continues to learn methods for resolving issues and moving forward during any part of the sales cycle
Utilizes in-depth knowledge of a variety of sales tools, techniques and methodologies
Proficient in all aspects of sales cycle, from prospecting to closing
Identifies relevant sales plans and territory assignments
Consistently viewed as a positive role model in driving the sales process to consistently exceed expectations
Ability to predict probability of a sale at each and all phases of the sales cycle with high degree of accuracy
Anticipates possible objections and proactively prepares effective responses to counter
Inspired to deliver best they can be results through adverse situations
Demonstrate a track record of forecasting accuracy and teaches others