Billing Technician Lead
Ernst & Young Global Limited
Québec City, QC, CA
7d ago

EY’speople in more than 150 countries are committed to operating with integrity,quality and professionalism in the provision of audit, tax and transactionadvisory services.

We strive to help all of our people achieve theirprofessional and personal goals through an inclusive environment that valueseveryone's contributions, appreciates diversity of thought, fosters growth, andprovides continuous opportunities for development.

Recognized as one ofCanada's top employers, EY continually strives to be a great place to work.

TheBilling Technician Lead takes a role in ensuring invoices are producedaccurately and timely while also ensuring the work balance amongst the team.

In addition, works to ensure training isdeployed along with knowledge sharing across the billing group to achieve acohesive and efficient team.

The Billing Technician Lead initiates clientbillings in consultation with the Client Serving Executives (CSEs) as well asguides team members throughout their daily activities.

Duties include : reviewing contracts, pulling data, providing preliminary analysis, editing andsending of final invoices.

This role also contributes to accounts receivablesfollow-up via customer service calls and proactive follow-up with our CSEs.

Billing Technician Team Lead Responsiblities :

  • Responsible for entire billing process which would include producing WIPs, reviewing data with CSEs based on a weekly schedule to determine amount to be billed.
  • Creates, edits, processes, finalizes and sends bills on a timely basis.

  • Reviews and analyzes data in Excel. Produces necessary attachments in client requested format to accompany invoice.
  • Based on age of outstanding invoice, will initiate a call to clients' accounts payable department to ensure invoice was received and to determine if any additional information is needed to pay the invoice.
  • Depending on problem / issue with non payment, may need to reprint and fax another copy of the invoice to the client, or escalate reason to CSEs.

  • Perform follow-up calls as needed to resolve issues to have invoice collected.
  • Attend weekly meetings as scheduled, may also be required to work extra hours during important billing deadlines (such as month ends, quarter ends and year ends)
  • Assists with special projects as requested.
  • Providesguidance to team members, providing clarity and understanding of processes andprocedures required to meet firm standards, in support of the Finance Manager.
  • Encompassesthe tracking and reporting of absenteeism; monitoring overtime and banked time;tracking and approving time off and vacation requests;
  • ensuring coverage is inplace for said absences.

  • Isaware and responsive to balance of workload. Depending on the office, this mayinclude reviewing and coordinating the overflow work and back up of one or morefinance resources.
  • Mustbe a decision maker who implements actions, applying strong judgment anddiscretion in deciding what requires the involvement of the FMA Manager,understanding where to seek out and direct team members to find EY policies andpractices.
  • Buildspositive relationships with service line professionals and peers through strongcommunication and teaming skills, and keeps her / his Manager apprised of the keyissues within the team, both positive and negative.
  • Identifiesand promotes opportunities for process improvements, helps internal colleaguesadjust to changes in EY processes and structures by identifying likely issuesand responses.
  • S / he focuses colleagues on quality and encourages others to askcritical questions and share their concerns and ideas openly.

  • Withstrict adherence to confidentiality, s / he promotes knowledge sharing andconveys information tailored to audience needs;
  • helps colleagues understandneeds and expectations of internal clients and the importance of regulatory,ethical and technical requirements.

    S / he provides the FMA Manager withinput regarding individual performance.

  • Rolemodels commitment to EY values and principles and identifies opportunities torecognize and reward a colleague through the effective use of our EY rewardsprocess.
  • Hasthe ability to see the bigger picture and has effective change managementskills that promote a positive working environment.
  • Isthe point of contact for colleagues and service line professionals regardingvarious methodologies, billing tools, technology, and provides assistance withscheduling training and deployment of new or improved applications.
  • Toqualify, candidates must have :

  • Post-secondary education
  • 3 to 5 years’ experience
  • High proficiency in MS Excel (advanced skills)
  • High level of analytical skills with a strong attention to detail
  • EY is committed to inclusiveness, equity and accessibility.We encourage all qualified candidates toapply.

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