Join our team!
The Mobility Business Strategy and Development Team (BSD) is looking for a Senior Business Analyst who is self-motivated, thinks like an entrepreneur, constantly innovates and drives positive change, and most importantly, is capable of helping to deliver amazing business results which translates into a world class customer experience.
BSD is a team that isn’t afraid to take risks or challenge the status quo. This is a fantastic opportunity to be a part of something big, and for a chance to be bold.
This is a role that will be supported by a Manager of Business Analysis on the Mobility Process Excellence (PE) team, and will also work directly with our CE VPs, CE Directors, our amazing analysts, strategy managers, and business analysis managers collaborating strongly cross functionally within numerous business partners and enablement teams.
Business Unit Spotlight :
We are trusted operations partners, working together to deliver excellence in customer service through efficient and effective process execution and championing continuous improvement opportunities.
We provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, and help teams drive strategic partnerships and new initiatives forward.
We stay focused on aligning the highest-level company priorities with strong support of day-to-day operations, and help to develop innovative solutions which evolve into future-growth initiatives.
We’re a highly engaged team of caring people, where our team culture (and how we do things and support each other) is just as important as what we do (which includes some pretty cool programs that have a direct impact on our business, our team, and our customers).
Importantly, we genuinely have fun together, and lean in on each other to make this a better place together - whether it be via casual interactions across our virtual national team, or more formal gatherings in our local campuses.
We have a flexible workstyles and flexible leadership approach on our team, and offer a great toolkit of both formal and informal learning & development opportunities to supplement the great challenges you’ll be able to lead and learn from.
Do you have a passion for turning challenges into successes through data visualization?
On a day-to-day basis, this role will work to understand business needs, formulate and complete end-to-end analyses (data mining, analysis, visualization), generate actionable insights and deliver recommendations to influence key stakeholders.
You will bring strong analytical & problem solving skills, a proactive bias to action, a passion for process improvement, change management, solid program delivery & execution, and excellent communication skills (including storytelling).
Just as important as your skills, is the size of your heart you think big, you help and lead big, you work with’ people and not at’ them, and you have fun along the way.
Required skills to perform successfully in this role include :
Are you the missing puzzle piece? Additional Skills & Attributes :
Rooms, Wiki, Google,etc.), and tools used in Service 2.0 Outcome, IWD, OMNI, Tableau
Perks - Great stuff you get for working hard :
Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.
and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.
Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.