Senior Business Analyst
27d ago

Join our team!

The Mobility Business Strategy and Development Team (BSD) is looking for a Senior Business Analyst who is self-motivated, thinks like an entrepreneur, constantly innovates and drives positive change, and most importantly, is capable of helping to deliver amazing business results which translates into a world class customer experience.

BSD is a team that isn’t afraid to take risks or challenge the status quo. This is a fantastic opportunity to be a part of something big, and for a chance to be bold.

This is a role that will be supported by a Manager of Business Analysis on the Mobility Process Excellence (PE) team, and will also work directly with our CE VPs, CE Directors, our amazing analysts, strategy managers, and business analysis managers collaborating strongly cross functionally within numerous business partners and enablement teams.

Business Unit Spotlight :

We are trusted operations partners, working together to deliver excellence in customer service through efficient and effective process execution and championing continuous improvement opportunities.

We provide business critical insights using analytics, ensure cross-functional alignment of goals and execution, and help teams drive strategic partnerships and new initiatives forward.

We stay focused on aligning the highest-level company priorities with strong support of day-to-day operations, and help to develop innovative solutions which evolve into future-growth initiatives.

We’re a highly engaged team of caring people, where our team culture (and how we do things and support each other) is just as important as what we do (which includes some pretty cool programs that have a direct impact on our business, our team, and our customers).

Importantly, we genuinely have fun together, and lean in on each other to make this a better place together - whether it be via casual interactions across our virtual national team, or more formal gatherings in our local campuses.

We have a flexible workstyles and flexible leadership approach on our team, and offer a great toolkit of both formal and informal learning & development opportunities to supplement the great challenges you’ll be able to lead and learn from.

Do you have a passion for turning challenges into successes through data visualization?

On a day-to-day basis, this role will work to understand business needs, formulate and complete end-to-end analyses (data mining, analysis, visualization), generate actionable insights and deliver recommendations to influence key stakeholders.

You will bring strong analytical & problem solving skills, a proactive bias to action, a passion for process improvement, change management, solid program delivery & execution, and excellent communication skills (including storytelling).

Just as important as your skills, is the size of your heart you think big, you help and lead big, you work with’ people and not at’ them, and you have fun along the way.


Required skills to perform successfully in this role include :

  • Extensive experience analyzing databases in Oracle / SQL / Data Lake
  • Intermediate knowledge of Data visualization using Tableau / DOMO
  • Ability to manipulate large data sets and automate work
  • Build, test, and deploy statistical and predictive models to aid global operations
  • Provide thought leadership on deep analytics, identifying issues and opportunities and proposing feasible solutions
  • Keen interest in formal mentorship / teaching, on an individual basis and for larger groups of learners where required
  • Proactive mindset to identify process improvement opportunities
  • Think strategically for TI partner performance and TELUS / Koodo brand
  • Systematic approach to solving problems
  • Effective executive storytelling with data, synthesizing complex business dynamics into a simplified and compelling narrative
  • Ability to work independently
  • Detail oriented, yet able to stand back and appreciate the big picture
  • Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders
  • Strong interpersonal and facilitation skills with the ability to foster collaborative relationships at multiple organizational levels across a matrix environment
  • Post mortem measurement & continuous improvement 4pt analysis ( Did my idea work? )
  • Are you the missing puzzle piece? Additional Skills & Attributes :

  • Intermediate level for data analysis needs assessment, business case development, financial modeling / impact assessments
  • Experience using business analysis methodologies
  • Process development and continuous improvement methodologies
  • Experience with communications & presentations, ranging from front line to executive level audiences
  • Intermediate knowledge of MS Office suite (Word, PowerPoint and Excel), TELUS communication tools (SharePoint, JAM, e.
  • Rooms, Wiki, Google,etc.), and tools used in Service 2.0 Outcome, IWD, OMNI, Tableau

  • Deep knowledge of call centre metrics and driving factors
  • Business case practices & problem solving
  • Proven program / project delivery fundamentals
  • Experience supporting business strategy / analysis for TELUS & Koodo an asset
  • Strong understanding of the wireless business & / or operations
  • In-depth knowledge of Service 2.0 case management & tools an asset
  • Perks - Great stuff you get for working hard :

  • Great pay, profit sharing bonus, stock purchase plan, flexible benefits plan, DC pension
  • Amazing team culture, with high overall team engagement in an environment that truly puts people and how we do things first
  • Flexible work styles (work from home & in office)
  • Commitment to career development and educational assistance
  • Really cool initiatives to lead and deliver, and the ability to see quick results
  • The ability to make a direct impact on our customer experience and help us sustain our Customers First advantage
  • Great senior leader exposure within and outside of CE
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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