Customer Service Agent
Stanley Black & Decker France
Mississauga
7d ago

SUMMARY :

Reporting to the Business Support Manager, the successful applicant will maintain a high level of service to both customers and account executives in dealing with day to day business activity.

The successful applicant will also act as a key contributor to the customer service team by receiving consumer calls.

KEY RESPONSIBILITIES :

  • Provide reliable information to both internal and external customers using PC and Internet software.
  • Work closely with sales personnel and distributors to keep abreast of customer requirements and when required, recommend revisions in policies and procedures to more effectively meet these requirements.
  • Process transactions and various inquiries using an order ship and bill system.
  • Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies.
  • Develop interpersonal skills to support the goals and objectives of the team, department, and company.
  • Training of team members.
  • Provide formal and informal feedback to team members.
  • Miscellaneous Duties as assigned.
  • SELECTION STANDARDS REQUIRED :

  • Minimum of College or University graduate a must.
  • Must be able to handle multiple tasks in a high call / systems volume environment while maintaining composure and flexibility using organizational and analytical skills.
  • Ability to communicate (oral and written) with all internal and external customers in a professional and courteous manner.
  • Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision.
  • Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures.
  • Keyboard / computer skills. (Min 30 wpm)
  • Exposure to high involvement work teams
  • Previous SAP experience is an asset
  • Stanley Black & Decker Canada Corporation is an equal opportunity employer and is committed to equity in employment.

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