Business Intelligence Analyst
1d ago

Do You Know SherWeb?

SherWeb is a world leader in the cloud computing industry. Our multidisciplinary team has more than 650 seasoned professionals from many backgrounds.

For the last 20 years, we have taken advantage of the most innovative technologies in IT and we have excelled. SherWeb is expanding and has tens of thousands of clients in more than 100 countries.

We’re always looking for the best talent. Give us the opportunity to discover your passion!

The Challenge : Business Intelligence Analyst, CRM

Working under the supervision of the Vice-President Sales and Marketing and based out of our Sherbrooke or Longueuil office, your primary role is to optimize SherWeb’s CRM tool and continually adapt it to our business processes.

You will also analyze the tool’s impact on the sales and marketing department, and recommend ways to improve its use.

Specifically, you will manage and analyze the data SherWeb collects on its customers, such as sales records, purchasing history, types of purchases, service history, product requests, exposure and response to marketing campaigns, and channel preferences.

You will also use your analytical skills to identify major trends and to find correlations between this data.

You will be asked to :

  • Critically evaluate information from multiple sources, resolve potential conflicts, break high-level information into meaningful details, and identify requests from sales and marketing users according to the underlying need
  • Define and apply data entry standards. Create reports for the sales and marketing team, including product managers, to help them make more effective decisions
  • Provide ongoing support and training to users of the CRM tool; create and update content in the CRM training programs
  • Serve as an intermediary between the Executive Committee, sales and marketing teams, the development team and the subcontracting CRM consulting firm
  • Conduct various analyzes upon request of the Sales Manager or Vice President of Sales
  • Define and apply data entry standards
  • Perform other related tasks
  • You have a background that is similar to this :

  • University degree in administration or marketing, or equivalent experience
  • Minimum of 3 years experience in a similar position within a high technology company
  • Experience with a CRM, preferably Microsoft Dynamics
  • Bilingualism (English / French), both written and spoken, is essential
  • Excellent understanding of the sales and marketing process and strong business sense
  • Excellent knowledge of Excel
  • Knowledge of Power BI, an asset
  • You possess the following skills :

  • You are a quick learner and can easily adapt to rapidly-changing environments.
  • You are able to successfully juggle multiple initiatives.
  • You are highly motivated.
  • You enjoy teamwork and collaborating with others, but are able to work independently.
  • You are a go-getter with strong interpersonal skills.
  • You are recognized for analytical ability and attention to detail
  • You are excellent in expressing complex ideas into simple terms and crunching numbers
  • You are entrepreneurial, organized and resourceful.
  • You will enjoy the following benefits :

  • Full-time, permanent position (40 hours a week)
  • Competitive wages
  • Beneficial group insurance plan
  • Retirement savings plan
  • Other benefits : ongoing training, employee assistance program (EAP), reimbursement of professional dues, pleasant and stimulating working environment, dynamic social committee, discounts at a sports centre, etc.

    Entry Date : As soon as possible

    Looking for a fulfilling job and an opportunity to make your mark in this rapidly-growing industry? We want to discuss your possible future as a member of our energetic team!

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