Operations Team Leader
Wal-Mart Stores, Inc.
Mississauga, Ontario
16d ago

Company Summary

Our Distribution Centers are located in Mississauga, Cornwall, and Calgary. Our distribution network is a 24 / 7, fast paced, and is an efficient operation focused on providing the very best logistics service.

The DC’s come in all shapes and sizes employing between 250 and 850 Associates, covering different channels from frozen and perishable products to general grocery and apparel.

As a leader in the logistics industry, we offer a wide range of exciting and challenging career choices with opportunities for growth.

We invite you to pursue a rewarding career in a results-oriented, people and performance focused culture.

Position Summary

This position is responsible for supervising daily distribution centre (DC) operations in receiving, order-filling, shipping as well as scheduling, hiring and training of Associates.

Position Responsibilities

Plans and schedules Associates to ensure proper staffing in order to receive, order fill, or ship products in a productive, safe, and cost-efficient manner.

Conducts daily start-up meetings; organizes daily assignments / workload to Associates, and assigns duties accordingly. Establishes or adjusts work assignments to meet daily production schedules.

Trains Associates in the proper execution of standard operating procedures (SOP’s). Implements and ensures they are followed, and verifies the accuracy and completeness of all records / documentation activities within the work group.

Ensures that product is received, and orders are filled and shipped to the client in a timely manner to maximize customer service.

Maintains time and attendance, productivity, and quality records daily. Monitors and reports on the key performance indicators (KPI’s).

  • Participates in the selection of Operations Associates; implements departmental training and job rotation activities; initiates plan to motivate Associates;
  • administers performance management (coaching, progressive discipline) including the annual review process; provides development and training in all functional areas.

  • Promotes a positive, inclusive work environment through effectively communicating and interpreting Company policies for Associates;
  • coaching and counseling, responding to general inquiries, analyzing and resolving work problems in a timely manner and in accordance with company policies (i.

    e. open door, progressive discipline, effective documentation and follow-up).

    Demonstrates and leads by example the value of Health and Safety.

    Maintains employment related programs and procedures, including health &safety and housekeeping programs, in order to ensure compliance with the relevant legislation and company policy.

    Provides input into budget as required, and adheres to budget requirements. Participates in continuous improvement initiatives by suggesting changes in operational procedures, productivity standards, staff planning and allocation, working conditions and use of equipment in order to increase efficiency of department.


    Completion of grade 12 education or equivalent, complemented by previous experience in a warehousing coordination or lead-

    hand role. Completion of relevant post-secondary courses from a Business Management, Operations Management, or Inventory Control program would be considered an asset.

    Advanced knowledge / understanding of shipping / receiving procedures including computerized systems for order fulfillment and inventory management.

    Prior experience working with LEAP and GLS will be considered an asset.

    General knowledge of Health and Safety including Occupational Health and Safety Legislation and Regulations for Industrial Establishments, Hazard Recognition, Material Handling Equipment, Personal Protective Equipment (PPE), Machine Guarding, and Electrical Safety.

  • Project support skills including coordinating the requirements of a project plan; understanding and applying principles of project control;
  • ability to manage projects within one or more systems.

    Supervision of staff on a daily basis; ability to lead, motivate and manage a team; strong customer service orientation.

    Organizational skills including planning and scheduling work, maintaining accurate records (productivity report, time and attendance, vacations, etc.).

  • Issue management skills (time management; interpersonal skills including conflict management; information gathering skills;
  • problem solving / analytical decision making skills; team building skills to build collaborative working relationships)

    Communication skills including written (reports, memos, schedules, etc.); verbal (employees, managers) and facilitation (employee training).

    Computer skills including word processing, spreadsheets, and e-mail; knowledge of mainframe applications.

    Ability to work in a fast-paced environment, handle high volume workload, and work flexible shifts including overtime as required.

    Licensing & Other Qualifications

  • This position requires confidentiality in dealing with vendor, carrier, and client information; Associate performance information;
  • and specific business objectives and financial information of the Company.

    There is constant pressure to ensure the timely movement or product in and out of the distribution center.

    Works in a fast-paced environment within deadlines that are competing and unpredictable. Must handle frequent interruptions and inquiries from Associates and management from internal departments.

    Must address flow through issues or bottlenecks, changes in volume, and / or changes in customer demand with a sense of urgency.

    Works in a distribution center under conditions of moderate risk of injury regularly exposed to noise, equipment, and temperature variations.

    This position requires long periods of standing and walking throughout the distribution center. Occasionally assists with the lifting of heavy and awkward product.

    May be required to work flexible and / or extended hours in order to address business needs.

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